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Ambulance Care Assistant

Salary £10.23 Per Hour
Location Redruth
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

About the role:

If you're passionate about people and feel you want to make a difference at work, then consider a career with us.

An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.

Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. This can be carried out as two-person crews or alone, so it is vital to hold a full UK driving licence and to have a good degree of physical fitness.

Other duties include:

  • Assisting in the transportation of ‘end of life’ service users, ensuring a high level of empathy is present at all times
  • Building rapport by effectively communicating with patients and their relatives/friends
  • Responsible for lifting, securing and helping service users in and out of the Ambulance
  • Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospital’s or to family/friends at their homes.
  • Transfer patients from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
  • Assisting service users with challenging behaviour and/or mental health illnesses
  • Ensuring that the ambulance is kept safe, clean and tidy

To be considered as an ACA, you will need to be:

  • Committed to patient care
  • An effective communicator and experience of communicating with others in what can often be emotional circumstances
  • To be a calm, considerate, careful driver, with no more than three penalty points on your license
  • To have a natural flair for team working and collaboration
  • Be physically fit for patient handling and moving
  • Pass an Enhanced DBS check (company funded)
  • Be able to work flexible shifts
  • Familiar with the local and surrounding area

What benefits can you expect?

  • Paid holiday entitlement
  • NEST Pension contributions
  • Apprenticeship learning opportunities for career development
  • Monthly colleague recognition rewards
  • Discounted high street benefits
  • Work-based flexibility
  • Access to our employee assistance programmes for wellbeing support
  • Free uniform


We are committed to colleague development and will invest in your training which includes First Aid and also provides you great opportunities to develop your career, skills and experience through a variety of training programmes.

On joining E-zec, you will have two weeks of paid training that will cover a range of courses like safeguarding, infection control, health and safety, manual handling and many more.

Our aim is to equip you with all the skills and training you need to become a fully competent ACA, so if you are looking to grow your career within an organisation who really care, we would love to hear from you!


Here at E-zec we are very proud of our long history – the company is now in its 20th year of providing a high-quality Non-Emergency Patient Transport Service (NEPTS) to our NHS trust partners and patients.

We are now the largest independent provider of:
•    Non-emergency patient transport services (NEPTS) to the NHS
•    Specialist high dependency teams for critical inter-hospital and neo-natal transfers
•    Bariatric ambulance services, supporting emergency services and planned healthcare visits, nationwide
•    Specialist transport and healthcare support services to the public and private sector

Our Values:
Committed to Care ¦ People First ¦ We Listen, We Learn, We Adapt ¦ Pride in Service ¦ and One Team are our values and what sets us apart from our competitors.

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I started with E-zec in October 2018, they are a company that are always continuing to look for new ways to support their crews and are supportive of progression. With myself since joining E-zec I have become a qualified Mental Health First Aider, they also keen to support management with training courses so we are continuing to learn to help us conduct our job the best way possible. There is a good level of support across the company from other contracts and other departments throughout the company so there is always someone to turn to for help and advice.

I started to work for E-zec in February 2017 as a Call Handler, my daily duties were to take calls from patients, hospitals, Social Workers, Doctors Surgeries to book transport for patients going to outpatients’ appointments.  Also, I would take calls for discharges from hospitals. I then had the opportunity to progress in the company when I became Team Leader in the Call Centre in November 2018.  I love my job and the challenges it brings.

I joined E-Zec in 2015 as a call taker, and over the years have worked hard to progress into my new role of Compliance Assistant.

The management within the company are approachable and are always on hand to give advice on how to get the most from the job. When you’ve made a difference for a patient you realise how regarding and meaningful the job truly is.

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