Lead Resource Planning Analyst
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
We have an exciting opportunity for a Lead Resource Planning Analyst to join our Operational Strategy team.
You will work across multiple business functions and cover all aspects of operational and performance management reporting. You will support the overall responsibility for the ongoing development of the operations strategy and implement strategic practices that support the changing markets.
The successful candidate be joining a dynamic team with a fantastic opportunity to experience the resource planning of the internal portfolio and for external client accounts
This role will be instrumental in delivering change across the operation and business
What will you be doing?
- Proactive anticipate potential problems in delivery and efficiently amend plans to meet the pressures of customer operations
- Translate strategic plans into long term business objectives and action policies including recruitment planning, key assumptions and metrics
- Propose effective and feasible solutions to mitigate risks, improve efficiency and business performance and work with business owners (including but not limited to Business Change) to deploy these successfully
- Obtain and analysing large data and presenting updates as well as findings to senior stakeholders and creation of informative presentation packs
- Identify risk issues that impact the business and effectively escalate them
- Assist with the completion of management information for monthly reporting
- Establish and maintain good working relationships with the business and Support the Strategic Communications Manager on all operational matters and a diverse range of issues
- Comply with all regulatory obligations and internal governance to help ensure ethical behaviour which delivers fair outcomes for the business
- Coach, develop and support other team members
Is this you?
- Resource planning expert with a depth of knowledge in operations and in a consumer focused environment
- Experience in resource planning methods across multiple sectors, channels and technologies
- Proven experience of forecasting using a WFM system preferably
- Technically capable, commercially aware and possess the ability to communicate with the finance team, international colleagues and external advisors
- Strong analytical skills with the ability to use data to provide commercial solutions
- Advanced in SQL and/or SAS
- Extensive Financial service experience
- Drive performance through use of data while creating new insights where needed
- Proven experience of working in a fast paced and change orientated agile business
Why Capquest?
Capquest is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts, we are evolving a discretionary Fund Management business in order to capitalise on our market opportunities. Our Purpose – building better financial futures
We offer a competitive salary and attractive benefits package, and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have very interactive subsidised events, colleague engagement teams, employee recognition and development programs and the opportunity to work across multiple European countries
Please note – we are an equal opportunities employer and FCA regulated company - We will conduct credit, fraud, criminal record and 5-year reference check
Who we are
Arrow is a vertically integrated asset manager and a leading European credit servicer, combining information advantage, proprietary deal access, and operational know-how to execute deeply informed transactions with consistently high returns.
Arrow is an ambitious company. Our determination to succeed is matched by our drive to do things the right way – ensuring we create a sustainable business that builds better financial futures for our stakeholders.
We are entrepreneurial, fast-paced and decisive. Proud of our family values, we cherish working together in a safe, supportive community. We trust our people to make the right decisions – and we back them all the way. We’re also brave enough to acknowledge mistakes – and to learn from them. We celebrate success and reward those who take personal accountability to help us achieve exceptional long-term results.
We’re open and eager to embrace new ways of working. Ours is a diverse community, enriched by our local identities, working collaboratively to build a powerful, unified and dynamic organisation.
What we do
Our tech team is the driving force, essential to the future of Arrow Global and our servicing platforms. We have exceptional colleagues, delivering some of the most exciting projects across the Enterprise. Our ethos is to design, build and innovate. With this, we create new intellectual property, a technical moat and an uncontested market space for Arrow where competitors cannot follow.
At Arrow, you’ll be empowered and given autonomy to deliver consistent, resilient, scalable and a secure technology infrastructure. This is essential to our future success.
Benefits
Hybrid working
Gadget scheme
Innovation
Gym flex
Annual Bonus scheme
Learning & Development
Diverse & Collaborative team
Discount scheme
Diversity & Inclusion
As part of our wider Environmental, Social and Governance (ESG) framework we do things to make Arrow a more inclusive environment where people can bring their ‘true selves’ to work and ensure we can attract and retain a diverse workforce that bring different perspectives and ideas to Arrow.
Meet our colleagues
Irene Summers
Senior Business Analyst
Tommaso Natali
Group Head of Information Security
John Pellew Principal
Principal, Distribution and Securitisation, Group Head of IT & Change
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