First Line Support Engineer

Salary £21,255 - £24,693
Location Sheffield
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Are you an experienced Multi lingual First Line Support Engineer that thrives in a multi-disciplined role? 

Do you enjoy finding a first time fix for customers?

Do you enjoy supporting both existing and new customers with variety of issues? 

Do you have a second language of Polish?

Interested? We thought you would be! 

From Internet connectivity and smart building technology, to IT and data centre services, ASK4’s solutions bring buildings to life. Working with clients across student housing, build to rent, later living and other sectors, we ensure that people are able to live life and work productively.

Joining our team, and you will work as part of a technical support team providing industry-leading support to both existing and new customers, including ASK4’s student, residential and ASK4 Business customer base

What you’ll be doing: 

  • Shift based cover of the Support Centre. Hours covered:

                Mon - Fri - 08:00 - 22:00

                Sat - Sun - 08:00 - 20:00

  • Translate written and oral communication from English to Additional Language and vice versa.
  • Technical issue logging and management
  • Live chat handling and management
  • 1st Line diagnosis and resolution of technical faults.
  • Escalation of issues in line with company policy.
  • Customer Account administration
  • Administration of the customer sign up process


Our ideal candidate will have experience of: 

  • Fluent in both written and oral Additional Language
  • Good working knowledge of operating systems to include Windows, Mac & Linux
  • Basic understanding of networking
  • Experience within a customer service environment
  • Professional approach and phone manner

Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries. 

The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same.

Bonus Scheme (profit share)

Birthday day off

Flexible Holiday scheme

Hybrid working

Increased Holiday based on length of service

Recognition scheme

(Please note, benefits may vary depending on employee location) 

Alternatively, sign-in with...


Not Published


in X days