Competitive Salaries
Flexible Working
Excellent Benefits

In Work Support Advisor

Location Folkestone
Salary £22,000 - £24,000
Contract Permanent
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

We have an exciting opportunity for an In Work Support Advisor to join our Restart Employability programme; a DWP programme designed to support long-term unemployed people into work.


As an In Work Support Advisor you will provide predominantly telephone based employer quality checks including offering advice and guidance to a caseload of employed Members and supporting their retention in employment. Within the role you will work towards targets and guidelines, manage appointments ensuring effective use of time, provide individual coaching and utilise member funding to maximise employment.


We welcome applications from candidates looking for flexible working hours, or the opportunity to work a 4-day working week with condensed hours. All flexible working options will be discussed further at interview stage.


What are we looking for?

  • Previous experience in a similar fast paced, results and customer focused environment
  • Strong interpersonal, communication and negotiating skills
  • Ability to engage and motivate clients from a range of backgrounds, recognising individual needs and complex barriers
  • Well developed IT skills including Management Information Systems, Microsoft packages and CRM applications
  • An Information, Advice and Guidance Level 3 or 4 qualification and experience of working with the unemployed is desirable


For further information about this role, please review the “Available documents” at the top of this page.


For full details of the role and the person specification please click the ‘available documents’ or for an informal chat please call the Recruiter, Cerri Goodinson on 07773114430

Please include your current salary and desired salary as part of your application, when prompted.

Here at PeoplePlus, we deliver the Restart Scheme on behalf of the DWP in Kent, the North East, and Wales.  

The Scheme gives enhanced support for eligible claimants to find jobs, along with personalised support including health and wellbeing advice and a tailored action plan.  

Our support ensures that individuals are ready for the right job at the right time. In the first year of the scheme PeoplePlus supported  nearly 15,000 people in their search for fresh employment, with nearly 4,000 starting work. We also provide up to 12 months of support for the individual once they have started work. 

We are extremely proud to be a Silver accredited Investors in People organisation. This means that at PeoplePlus, the right principles are in place but more than that, it means our people and leaders are making active efforts to make sure that there’s real consistency and everyone in the organisation can feel the effects.

A paid PeoplePlus Life Event Day each year

25 days annual leave

Cycle to Work scheme

Access to hundreds of discounts via the Additions portal

Employee Assistance Programme

Access to online wellbeing centre

Enhanced Wedding leave

A paid volunteering day each year

Enhanced Maternity scheme


Refer a Friend reward scheme

Holiday purchase scheme



"I joined PeoplePlus in October of 2022 having had a varied career including the NHS and the police. It’s a good company with a great ethos. I love the fact that I never know what my participants are going to bring me on a day-to-day basis and the challenges that have to be overcome.  Job goals range from computer background designers to aviation engineer recruitment and I have managed to find something to refer them all to. "

"I genuinely love working for PeoplePlus, my reasons are that no two days are the same and also working with a diverse group of both colleagues and participants. One of the best feelings is when you get a participant come into the office who’s maybe a little unsure and then a few weeks later, they have been helped into employment it’s a truly breath-taking and emotional to watch sometimes."

"I love working for PeoplePlus as an Employment Advisor because the team is phenomenal and I think the best thing about working here is feeling part of a strong cohesive team all working towards the same goals.  We look after our participants with many resources that I’ve not seen at other organisations, such as the Food Parcels and access to Training courses and our very own Recruitment Consultant. "

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