Health & Wellbeing

Housing Services Manager

Salary £44,474 plus £2,000 car allowance 
Location Bedford with occasional travel (Hybrid Working / Home and Office Working)
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We’re looking for a Housing Services Manager to lead, manage and motive a Housing Service Team to deliver proactive and customer focussed housing service. You will ensure that bpha’s customer and property strategies are properly developed and implemented alongside continual improvement of services to incorporate changing business requirements and national legislative and policy changes. 

This role is a hybrid role working from our head office in Bedford for a minimum of 2 days per week and when your role requires you to do so. We have an on-call rota, and the Housing Services Manager will be required to be on call every 6-8 weeks, therefore a driving licence and your own vehicle are essential. 


What you will be doing:  

  • Taking effective budgetary responsibility for the Housing Services Team.  

  • Taking responsibility for ensuring the team allocate all bpha rental properties in accordance with bpha’s allocations policies including nomination agreements held with local authority partners.  

  • Minimising rent loss resulting from vacant properties and reducing former tenant debt owed to the organisation to maximise income. 

  • Ensuring all changes to tenancies such as assignments (including mutual exchanges) and successions are completed in line with legislation, contractual rights and bpha’s policies. 

  • Promoting good practise on all bpha rental properties to ensure a consistent and professional service is provided to our customers. 


We’d love to meet someone who:   

  • Is an experienced Manager capable of leading a team based at home and in the office. 

  • Has experience of providing excellent customer service with excellent negotiation and influencing skills, 

  • Has a good understanding of housing legislation alongside a working knowledge of tenancy management, allocating social housing or a lettings background. 

  • In possession of solid project management skills.  

  • Has the ability to work with minimal supervision, has a high level of emotional intelligence and is a good communicator able to resolve conflict. 

  • Is experienced in delivering outstanding customer focussed services. 

  • Understands dealing with customers who may be in crisis or experiencing high levels of stress. 

  • Is confident and skilled with IT Microsoft packages (inc Teams) and can use specialist housing management software. 

  • Has excellent people management skills and experience of leading a high performing service. 


Amongst what we offer you is:  

  • A competitive salary of £44,474 plus £2,000 car allowance 

  • 28 days holiday PLUS Bank Holidays 

  • A generous contributory pension scheme 

  • Private health care 

  • Free life assurance 

  • Access to an extensive suite of wellbeing services and tools including a digital gym 

  • Opportunities for learning and development 

  • Discounted gym membership 

  • Retail discount scheme 

Please note the successful candidate will need to complete an enhanced DBS application. 

Closing date: 29th March 2023 

Interview date: To be confirmed  

We reserve the right to close this vacancy at any point if it is deemed that we have received a suitable number of applications. Interviews may take place throughout the recruitment period. On this basis we would advise that applications are submitted as soon as possible. 


bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.

We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,000 homes and employ 400 staff.

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.

We are ambitious

We are better together

We show empathy

We take responsibility

We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.

That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

  • Holiday entitlement of 28-33 days a year, plus public holidays
  • Contributory pension scheme
  • Competitive pay
  • Life assurance cover

  • Private healthcare
  • Mental Health First Aid
  • Counselling service
  • Eye tests
  • Discounted gym membership
  • Cycle to Work scheme
  • Free annual flu jabs
  • Wellbeing activities and events
  • Free fruit and refreshments

  • Long service award
  • Annual staff recognition awards
  • Discretionary reward scheme

  • Annual volunteering day
  • Social events, clubs and activities
  • Breakout areas
  • Onsite cafe/restaurant at headquarters

  • Opportunities for professional training and qualifications
  • Workshops and training sessions for new skills
  • A fresh and modern eLearning platform

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