We Own It
We Care
We Deliver

Income Services Team Leader

Salary £35,373
Location Torus Liverpool (The Observatory)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a permanent, full-time vacancy that will close in {x} days at {xx:xx} BST.

We are currently seeking an Income Services Team Leader to join our team. The main purpose of this role is to manage a team which will include Income Officers, a Court Officer, Former Tenant Arrears Officer and an Administration Officer.  With the support of the Income Manager, you will lead the team to deliver, driving them to be highly effective performers. 


This is an important role in which you will: 

  • Ensure that workloads are balanced and be responsible for the supervision and support of your teams ensuring they achieve key performance (KPI) targets in the areas of current and former tenant arrears.   

  • Ensure your team provides and maintains a professional, high-quality service to all Torus customers that meets their individual needs, wherever possible resolving enquiries at the first point of contact.  

  • Plan and monitor team resources in delivering against KPIs, monitoring and tracking trends in payments in developing plans to mitigate rent loss, contributing to the continuous improvement of the Income service and working closely with other teams and agencies to ensure outstanding customer service.  

  • Support the Income Services Manager in delivering a culture of continuous improvement and promoting the training and development of colleagues. 


To be successful in this role you will: 

You’ll have substantial experience of working in a housing or income management role with a background of working with targets and KPI's. You will have excellent planning, organisational and interpersonal skills. Leadership skills are also essential and therefore previous people management /coaching experience will be advantageous. 


Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest, committed to doing the right thing at all times and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us. 

In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing, as part of this role Torus also offer flexible working. 


What Can Torus Group Offer You 

We offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing, such as: 

  • 25 days holiday rising to 30 plus bank holidays (pro rata) 

  • Holiday purchase scheme 

  • Company Pension Scheme 

  • Company life assurance 


Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; 

  • Right to work verification  

  • Qualification certificate check 

  • 2x Completed references  

  • OH Health Questionnaire – Fit For Work 

  • DBS check  

  • Completion of all new starter documentation including signed T&C’s 


The Torus Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks. 



We employ more than 1,500 people in a wide variety of jobs across Liverpool City Region and in the wider North West. We don’t just build homes. Our mission is to create stronger communities so people can thrive. If you‘re passionate about people and want to make a difference, there are many opportunities to join us.

We’re the North West’s biggest developer of affordable homes and one of its fastest-growing investors. Each year we build more than 1,000 high-quality homes and we plan to create 5,600 new homes in the five years by 2026, a development programme worth £1bn.

Torus Development's are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The Torus Development “A place where everyone belongs” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with Torus Development’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.

Torus is the North West’s largest affordable housing provider and one of its biggest and fastest-growing developers and commercial contractors. We’re all about creating sustainable, stable and thriving communities – and making positive changes happen. So if you think you can make a difference and give something back to our communities, Torus is a place for you.

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in and in communities they want to be part of.  

We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.  

Every single one of our colleagues has unique qualities that we truly value. We embrace diversity and inclusion and invest in our people. We share a culture where our people focus on solutions, work together to achieve great results and take pride in what we do for each other and for our customers and the communities we live and work in.  

We believe our people deserve the opportunity to explore their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are Torus. We are building the future.

We Own it – Our people focus on solutions. We take individual and collective responsibility for our actions.  

We Care – Our people are supportive. We take pride in what we do for each other and for our customers.  

We Deliver – Our people are committed. We work together as one team to achieve great results.  

We are Torus!

Generous Annual Leave up to 30 days Annual Leave, Plus Bank Holidays

Enhanced Maternity / Paternity & Adoption Pay



Health & Wellbeing Support

Happy to Talk Flexible / Agile Working

Internal Reward and Recognition

Financial Wellbeing

Car Lease Scheme

Cycle to Work Scheme

Professional Study / Development Opportunities


For any further information in relation to this vacancy or any other vacancies advertised with the Torus Group please contact us using the following email address - working@torus.co.uk.

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