Dispatcher
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Are you looking for a career where every day you are making a positive impact to our patients?
Then we might have the perfect role for you!
Falck Ambulance Services are implementing a programme of development and growth, and we are seeking a Control & Dispatcher to join our Dispatch Team at our site in Milton Keynes MK3 6DP.
This is a key role in which will support the operations team and our colleagues across several of our sites in allocating patient transport vehicles to our patients depending on their needs (from a vehicle for our walking patients to a vehicle with specialist equipment for our complex patients) so they can be collected from their homes/care homes and take them to their appointments and returned home safely.
This role would be a great step up for an existing Dispatcher looking for a bigger challenge or similarly someone with strong communication and administrative skills looking to develop their career in a fast-paced environment!
Full Time – 45 hours per week
Based on 5 on 2 off shift rotation, 2 Saturdays in every 5 weeks
This role is based at our state-of-the-art planning and dispatch center in Milton Keynes!
What will I be doing?
You will be responsible for ensuring transfer vehicles are being dispatched as planned to the correct location, considering patient needs and support required and ensuring any delays are resolved quickly and efficiently.
You will need the ability to work with a variety of people in the business including Site/Operation Managers, Ambulance Care Assistants and hospitals so being adaptable to different customer needs is required. This role will also require handling unplanned situations, and thinking of resolutions so quick-thinking, the ability to stay calm and taking accurate information is key to being successful in this role.
This is an excellent opportunity for an enthusiastic and adaptable individual to join our team and progress their career. So, if you have experience of working in a customer focused environment, are an excellent communicator and have an eye for detail, then we might be looking for you!
What experience will I need?
- Experience of working in a control/operations center would be ideal however we will consider candidates with transferable skills as full training will be provided to the right individual
- Strong communication and customer service skills
- Ability to work under pressure in a challenging operational environment
- Ability to build strong and credible relationships
- Ability to manage and prioritise workload
- Good analytical and problem-solving skills
- Strong geo-graphical understanding & route planning skills - desirable
- Have a high level of attention to detail
- Great interpersonal skills
- Excellent IT skills including Word and Excel
- Calm under pressure
What benefits will I get?
- £25,589 per annum
- 20 days annual leave
- Pension scheme – we contribute up to 3%
- Saving Schemes – lower prices and amazing discounts on the things you buy often
- Free 24-hour Personal Support Service, to help with all aspects of life
- Paid training and commitment to personal development and career progression.
Interested? Apply now! It only takes a few minutes
The company
Falck A/S is a Nordic-based healthcare company with activities in most areas of Europe and representation on five continents.
We are committed to caring for people and society, and to being there whenever there is a need for us. Always exploring new ways of working to push the boundaries for saving and improving lives.
We have four business areas: healthcare, assistance, safety services, and emergency assistance.
Why work with us
Leadership
Winning behaviours
Together, we create more value
We are committed to care
We build
trust
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