Learning & Development
Flexible Working
Pension Scheme

Payments Team Leader

Salary £31,151
Location Carlisle
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We have an exciting opportunity as Team Leader to the Payments team. In this role you will report to the Payments Manager and work closely with colleagues across CBS. You will have demonstrable leadership skills and an ability to oversee the operational team whilst supporting and developing internal systems.


Key responsibilities

  • Team Leadership to achieve agreed SLAs whilst maintaining Quality, and adherence to Policy and Regulatory standards
  • Maximizing efficiency and inspiring the team to deliver exceptional service
  • Responsibility for the training and competency, through ongoing measurement and consistency of decisions
  • Working with internal stakeholder and functions to address any actions
  • Providing timely and accurate reporting of our data and performance


What you need…

  • You will have demonstrable leadership skills with the ability to inspire, motivate and develop teams to reach their full potential
  • A logical thinker able to balance capacity demands and service achievement without compromising standards
  • Engaging and influencing, working collaboratively with stakeholders, and building strong relationships based on a common goal
  • Great communication skills (verbal and written) are critical to this role enabling you to build exceptional working relationships and translate complex ideas and information to a diverse stakeholder group in a straight-forward way
  • You will be confident and credible presenting to all levels and as required deputising for the team Manager
  • You will be solutions focused, organized and decisive with a cooperative approach
  • Knowledge of continuous improvement and importance of constantly seeking ways to increase productivity/profitability or reduce cost/risk is also essential



Our aim is to keep the great balance we have achieved with hybrid working. The successful candidate would therefore be willing to work remotely and be able to work from Cumberland House as and when required.



The closing date for completed applications is 31 May 2023.

This vacancy may close early if enough applications are received.

Internal Candidates: If you are interested in applying for this position, please make your People Manager aware and keep them updated with your progress.



We’re here to create a banking experience that’s kinder to people and planet.

Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

Competitive Salary

We will offer you a competitive basic salary for your role, which is reviewed every year.

Learning & Development

We want you to grow in your role. We’ll work together to support your personal and professional development.


Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.

Family Friendly

We pay competitive maternity, paternity and adoption leave.

Flexible Working

We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.

Pension Scheme

If you’re eligible, we’ll enroll you into our competitive company pension scheme.

Health & Wellbeing

We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.

Community Day

We offer our people an extra paid day off every year to help out local charities and community organisations.


We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.

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