CRM Support Administrator

CRM Support Administrator

Are you looking for a new opportunity to develop your skills and make a difference at an award-winning charity? We have an exciting opportunity for someone to use their administrative and analytical skills to get the most out of our Customer Relationship Management (CRM) system and enhance our supporter data. Working in the Data team, you will play a pivotal role in supporting teams across the organisation to work effectively and efficiently, helping us make the difference when it matters the most for our service users and supporters.

The details:

• Permanent position
• Working hours: 37.5, Monday to Friday
• Salary: £23,544, with opportunity for annual competency-based pay rises
• Office-based initially, with opportunity for blended approach to home and office working after probation

The benefits you will receive include:

• Generous 29 days annual leave, plus UK bank holidays
• Competitive, competency-based salary, benchmarked against NHS pay scales
• Ongoing commitment to education and professional development
• Supportive and caring work environment, recently recognised as the 11th best charity to work for in the UK (Best Companies Survey 2022: https://www.b.co.uk/companies/keech-hospice-care)
• Workplace pension, with the option of continuing an existing NHS pension

Key responsibilities:

• Supporting the development and upkeep of our CRM (Donorflex)
• Building relationships, internally and externally, to learn new ways of getting the most out of our CRM and implementing improvements in those systems to help across the organisation
• Coaching and supporting CRM users, and incorporating their feedback and suggestions into the development planning process
• Producing regular management information reports about our supporters and helping staff to access and understand their supporter data

What we’re looking for:

• A motivated problem-solver who enjoys finding solutions and optimising systems or processes
• An experienced CRM user who has held responsibilities as an administrator or superuser of a CRM or similar data system
• An analytical mind-set that can weigh-up pros and cons to make informed decisions
• Good customer service abilities, including a friendly, approachable personality who staff will feel comfortable asking for support from
• Good attention to detail and computer literacy
• The ability to consider different points of view and negotiate when working across teams

As part of the Data team, you will be:

• A member of our Quality, Governance and Data department
• Managed by our Data Analytics Manager, who is responsible for data insights and development across the organisation
• Joined by two colleagues who work on our patient record system (SystmOne)
• Closely engaged with our Fundraising, Volunteering, Education and Marketing & Communications teams who all use our CRM

We recognise it’s rare for someone to tick all the boxes and that having the right attitude and a willingness to learn are just as important as having the right experience. If you're excited about working for us, and believe you have good transferrable skills for most of what we’re looking for, please go ahead and apply. You could be just the person we need!

We are committed to promoting equality of opportunity across our workforce and particularly welcome applications from minority groups.

For more information about the role please find the Job Description and Person Specification below and if you wish to apply, please complete an application form. If you would like to discuss this role further, we are happy to arrange a call in confidence with Keech Hospice Care’s Data Analytics Manager. Please contact recruitment@keech.org.uk to arrange this or if you need some assistance to complete your application.