Range of Discounts
Discounted Gym Membership
Flexible Working

Contracts Manager

Salary: £45,035 a year
Location: Stoke-on-Trent, Staffordshire
Hours per week 35
Contract type Permanent

This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.

We have an exciting opportunity for someone to join our property services team to manage our responsive repairs, void properties and planned improvement works carried out by external contractors. You’ll also manage a small team and make sure they deliver an efficient, professional and high-quality standard of service to customers.

Job requirements

  • Manage a responsive repairs contract, holding regular review meetings with contractors and giving feedback on performance and working together to identify and agree areas for improvement.
  • Put in place or upkeep effective management systems and procedures to control and track all contract issues and budgets.
  • Take decisions to rectify under or overspends. Monitor and authorise variation requests.
  • Make sure that day to day maintenance work is monitored and assessed for quality and value.
  • Lead, coach and motivate a team of Quality Building Officers to make sure they deliver a customer centred support service and maintain the standards of Staffs Housing’s properties.
  • Make sure there is a proactive approach to the maintenance of properties and communal areas to promote customer satisfaction and protects Staffs Housing’s assets.
  • Be responsible for planned improvement works, that will involve organising contractors to carry out the works and guiding and supporting a team of Quality Building Officers to supervise works.
  • Investigate customer complaints and make sure they are resolved following our complaints policies and procedures.

What we’re looking for

  • Someone with a relevant professional qualification.
  • A minimum of five years’ experience in property maintenance.
  • Experience of working with customers and managing a team.
  • Advanced detailed knowledge of building, maintenance and contract management.
  • Awareness of fire risks, safety, lift servicing, and legionella management processes.
  • An understanding of legal and regulatory requirements in building management and planned works.
  • Great communications skills.
  • Someone who can take responsibility for their own learning and development.
  • A full driving licence and able to use your own vehicle for work purposes.
  • A positive DBS check.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Housing #PropertyServices #Maintenance #Building #Repairs #Contracts #FullTime #Leader #Manager #GreatBenefits #JobsThatGiveBack 

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home.

Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing.

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

23 days annual leave as well as public and bank holidays off too. As your service length increases, so will your annual leave entitlement.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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