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Reactive Scheduler (WNS)

Salary Competitive
Location Slough
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Reactive Scheduler

At Lanes Group nothing is more important than the health, safety and welfare of our people and our customers. It’s a major reason we are the UK’s largest independent specialist utility contractor, with a turnover in excess of £540 million, over 4,000 people and a countrywide network of branches.

We have recently won a new contract to provide this service to Thames Water, come and join our team as we embark on the next chapter.

 

Position: Reactive Scheduler

Location: Slough

Job Type: Permanent, Full time

Hours: 38.5 hours, 4 days on 4 days off

Salary: £24,000

Benefits: 23 days holiday, onsite restaurant, perk box, personal learning, pension, free parking, free access to wellbeing support

 

About the Role:

We are looking for a proactive Scheduler to join our emergency response team, making sure our engineers reach customers in their hour of need when they are experiencing sewer and drainage problems- symptoms range from sewage spills to customers not being able to flush their toilets so what you will be doing really makes a difference. Lanes Group have recently won a new contract to provide this service to Thames Water, come and join our team as we embark on the next chapter.

 

Responsibilities :

Ensure jobs are ready to be dispatched to engineers

Jeopardy manage and progress chase engineers to ensure promises to customers are met and our KPI targets are delivered

Keep customers informed and updated to set expectations and advise of any delays or changes to timescales of engineer visits (both inbound and outbound calls)

Support engineers to ensure the outcome of their visit is successful

Escalate customer issues to ensure timely resolution, give customers the best possible experience and avoid complaints

Work in line with team processes and procedures

 

Essential skills or experience:

We are looking for people with good customer communication skills who enjoy making decisions and working in a fast paced environment. We need your problem solving and 'can-do attitude' we will give you the relevant training on our processes and the Salesforce system. We have a pathway program to develop your skills and help you progress with us.

 

We are an equal opportunities employer and welcome applications from under-represented areas of the community.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

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