Award winning
Family run
Charity giving

Resident Liaison Officer

Vacancy Salary {Advertised Salary}
Location Redditch
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Full Time/Flexible Working, Permanent vacancy that will close in {x} days at {xx:xx} BST.

We have an opportunity for a Resident Liaison Officer to join our Wates Living Space planned maintenance team in Redditch.

Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year.

Key Accountabilities will include:


  • Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
  • Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
  • Ensure a consistent approach to customer care is adopted,
  • Manage the Tenant’s Complaints procedures as a point of escalation.
  • Maintain and update the on-site Database to reflect on-going works.

You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. 

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.


Inside Housing Development Awards


2022 Construction News Awards Winner


Investors in People 2022


Considerate Constructors Schemes (CCS) National Site Awards


2022 Top 50 Employers for Women


2022 Working Families Best Practice Awards

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