Pension Scheme
Healthcare Cash Plan
Flexible and Hybrid Working

Customer Ambassador / Customer Service Advisor

Vacancy Salary £25,246 pro rata
Vacancy Location Southend-on-Sea, Essex (Hybrid Working)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Fixed Term 12 Months Contract, Part Time 

(Monday – Wednesday between 8.30am - 5.00pm)  

21 hours per week 

If you’re passionate about providing great customer service, then we’d love you to join us as a Customer Ambassador. 

The purpose of this key role is to be Estuary’s first point of contact by answering all inbound enquiries received; you’ll be delivering amazing customer service every day by identifying and understanding our customers’ needs and being a positive brand ambassador for Estuary Housing Association. 

We are looking for someone with a can-do attitude towards achieving our goals and objectives, whilst ensuring our customers are at the heart of what we do. If you enjoy a varied role, are self-motivated, able to balance your workload and work within service level agreements, this could be the role for you. 

Ideally you will have demonstrable experience of: 

  • Proven experience of working within a customer service setting or contact centre environment, manging multiple customer communication channels. This will primarily include inbound calls but will also include email and social media contact.   

  • Team working with internal and external partners/customers. 

  • Experience of recording and updating administrative records and systems. 

  • Experience of using computers and appropriate software. 

  • Committed to and pro-actively demonstrates the values of Estuary. 

  • Ability to identify, understand and respond to the needs of customers empathically and demonstrate excellent communication skills. 

  • Commitment to always delivering excellence in customer service. 

  • Self-motivated with the ability to co-ordinate and prioritise own workload and meet required SLA’s. 

  • Organised and the ability to multi-task. 

  • Resilient, adaptable and open to change and service improvements. 

  • Can do attitude towards achieving goals and objectives. 

  • Excellent collaborative ethos, working with colleagues to resolve customer enquiries at the first point of contact. 

  • Good knowledge of the Housing Sector would be beneficial. 

So, do you think this is for you? Are you ready for the challenge? Well, if you are, we would love you to apply! 

*Please note we reserve the right to close the vacancy early in the event of a high volume of applications being received* 

Closing date: 13th October 2023  

Interview date: To be confirmed 


Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.

We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.

We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.

We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.

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