Operations Support Executive
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
We have an exciting opportunity for an Operational Support Executive within our Finance Ops team.
What will you be doing?
- Daily banking requirements including:
- administration and maintenance of direct debit facilities
- processing daily bank uploads
- assisting with QA of auto allocated/unallocated payments
- interactions with Finance team on unreconciled funds
- progressing refunds, SOF confirmations, etc
- adhering to and evidencing mandate specific SLAs/Controls
- Ensuring operational and customer requests are actioned in a timely manner and within agreed timelines
- Progress customer lettering requirements aligned to regulatory requirements.
- Performing QA on colleagues’ outputs to support the four-eye rule on manual lettering.
- Mailbox management across a variety of mailboxes
- Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements
- Consistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required.
- Displays awareness of the MCFID risk and control environment, engaging proactively with colleagues and management to identify and mitigate risk.
- Ensure all company processes and procedures are carried out within appropriate timeframes.
- Become an SME on the customer journey and positively contribute to the team’s customer outcomes via actions, analysis, and remediation
- Participate and engage in all project requirements, ensuring project alignment with current operational processes.
Skills & Person Specification
- Previous loan servicing experience preferable
- Relevant APA qualification welcome
- Excellent communication skills, both written and verbal
- Attention to detail and accuracy
- Maintaining good interpersonal relationships
- Positive engagement with change initiatives
- Consistently demonstrates that “the customer is at the heart of everything we do” by ensuring that customer impact is considered in the course of all BAU activity
- Ability to react and deal with change in a fast-moving environment
- Proven abilities working with word, excel, power point tools to support outputs for approval/review
- Working as part of a team to achieve common goal. Supporting colleagues and providing advice and/or contribute to problem solving sessions as required
Why Mars Capital?
Mars Capital puts the customer at the heart of everything we do by seeking to understand the circumstances of our borrowers and help them, using all reasonable means available, return to long term financial stability. Mars Capital is also part of the Arrow Global Group. Which is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose – building better financial futures.
We offer a competitive salary and attractive benefits package, and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have interactive subsidised events, colleague engagement teams, employee recognition and development programs and the opportunity to work collaboratively with multiple European countries.
Please note – we are an equal opportunities employer and CBI regulated company - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening. (Strictly No Recruitment Agencies Please)
Who we are
Arrow is an ambitious company. Our determination to succeed is matched by our drive to do things the right way – ensuring we create a sustainable business that builds better financial futures for our stakeholders.
We are entrepreneurial, fast-paced and decisive. Proud of our family values, we cherish working together in a safe, supportive community.
We trust our people to make the right decisions – and we back them all the way. We’re also brave enough to acknowledge mistakes – and to learn from them.
We celebrate success and reward those who take personal accountability to help us achieve exceptional long-term results.
We’re open and eager to embrace new ways of working. Ours is a diverse community, enriched by our local identities, working collaboratively to build a powerful, unified and dynamic organisation.
Benefits
Gadget scheme
Buy/sell
holidays
Discount scheme
Gym flex
Learning & Development
Colleague Socials
Employee Assistance programme
Annual Bonus scheme
We’re a social bunch
We’re a social bunch and like to take time to unwind and have fun. We work hard so it’s important we take time to relax. We know that not everyone wants to get involved, which is fine, but for those who do, we’ve got this covered. We're brave and creative in our approach, but make sure we put on a range of events to make sure there's something for everyone.
Meet our colleagues
Don't just take our word for it.
Here's what the people who work here have to say about being part of the Arrow Global family.
Diversity & Inclusion
As part of our wider Environmental, Social and Governance (ESG) framework we do things to make Arrow a more inclusive environment where people can bring their ‘true selves’ to work and ensure we can attract and retain a diverse workforce that bring different perspectives and ideas to Arrow.
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