24x7 2nd Line Support Engineer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The Davies Group IT Service-desk is a 24/7 service desk, follow the sun approach, supporting our internal and external customer base. As a result of our fast-growing organisation, we are looking for a dynamic and flexible IT Support Specialist to join the team.
Please note this role sits within our 24/7 team and as such requires shift work patterns, which are:
- 4 days on (7am to 7pm) and 4 days off
- 4 nights on (7pm to 7am) and 4 days off
Job Purpose:
To provide second line helpdesk support to clients, assisting them with hardware and software problems via phone and email and helpdesk software. Visit Davies offices and sites and to provide support as necessary.
Duties and Responsibilities:
- To provide 2nd line technical support; answering support queries via phone and email.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and
- Adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- Carry out daily client systems checks, reporting to IT Manager where necessary.
- Pre-build PCs/Laptops.
- Fault finding for Laptops, Desktops and Windows tablets.
- Be responsible for in-house system back-ups.
- All Staff are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements.
Skills & Experience:
- Previous 1st/2nd line support experience for software and hardware fault resolution.
- Excellent communication and customer service skills.
- VMware experience beneficial but not essential.
- Strong working knowledge of Microsoft based operating systems inc Win 8.
- Active Directory and Exchange Server Administration.
- MS Office
- Good working knowledge of LAN/WAN principals and TCP/IP protocols.
- Understanding of PC hardware set-up and configuration.
- Microsoft Certification desirable.
- ‘Hands on’ approach and a willingness to learn.
Diversity, Equity and Inclusion at Davies
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
Supporting those guiding principles requires the contribution of everyone and we have launched specific Diversity, Equity and Inclusion (DEI) action groups which each have a senior business sponsor and a number of ‘champions’ from across the business who work together to develop an environment where –
Everyone is respected and valued for who they are.
People’s differences are embraced as strengths.
We promote purpose and well-being.
We ignite awareness and understanding through education and communication.
The Company
Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.
Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our ‘Disruptive Thinking’ innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.
To find out more detail please follow the link below:
Our Values
We are
Dynamic
We are
Innovative
We are
Connected
We
Succeed
Together
Our Stories
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms and sector expertise. Working together, we are greater than the sum of our parts.
Charity Work
The Davies Foundation - Our people, clients and the communities we serve are at the heart of our business. The Davies Foundation has been created to give our employees the autonomy to choose how we support, giveback and do good for the local communities we live and work within.
To find out more detail please follow the link below:
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days