Fiduciary Account Handler

Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses.  Our team of more than 5,500 professionals operate across the UK and Ireland, US, Bermuda and Canada.

Role Summary

To provide a professional, effective and proactive accounting service in respect of business transacted with clients and markets on a variety of globally based accounts. Manage workload in a manner that makes a significant contribution to the department's key business objectives. Carry out credit control of receivable balances, allocation of receipts, settlement of payable balances and maintenance of reconciled fiduciary accounts. The role also involves the coaching and development of team colleagues and supporting line management as required. Ensure that Corporate compliance standards are adhered to and performance objectives met in accordance with client and business needs. Act as mentor to colleagues, sharing knowledge and providing support, guidance and coaching as required.

Accountabilities 

• Ensure incoming work is handled effectively and promptly in accordance with pre-determined department deadlines. Demonstrate flexibility in approach and follow up to achieve resolution of outstanding issues
• Manage and prioritise workload within own portfolio to meet predetermined deadlines.
• Utilise technical knowledge to deal with more complex issues, including identification and clearance of exposures and reconciliation differences.
• Communicate with clients and internal colleagues to obtain prompt collection of receivable balances or gain agreement to the settlement of payable balances. A flexible and wide-ranging approach is required to meet industry, department and company targets.
• Contribute to the achievement of the department and company Service Standards and take ownership for escalation on areas of weakness. This includes developing and maintaining effective processes and procedures, and demonstrating adherence to the relevant business controls.
• Personally promote and maintain relationships with internal and external key contacts. Participate in meetings with clients and markets to build relationships, understand their issues, resolve problems and review working practices.
• Participate in outsourced activity at the office of the customer.
• Support existing and future revenue opportunities through professional communication and conduct with the client and internal contacts.
• Maintain filing and records in accordance with departmental procedures and best practices.
• Provide support, assistance and coaching to colleagues as required and act as a mentor and role model towards colleagues. Support team by maintaining colleagues' workloads in their absence.
• Assist with reviews of fiduciary records by providing accurate analysis of own accounts. Undertake follow up work on results to determine appropriate courses of action and satisfactory solutions.
• Assist with the preparation of reports, statistics and management information, if required.
• Participate in team meetings and activities to share ideas, knowledge and experience. Make a positive contribution to enhancing the services provided and improving colleague capability.
• Develop and maintain specific industry sector skills required to enhance service and support customer relationships.
• Take responsibility for development of own personal skills and competencies in line with any agreed development plan and / or stated regulatory requirements.
• Support department activities to comply with FCA and other industry regulatory requirements.
• Adhere to the DISSL E&O and Compliance standards; Safety, Health and Environment Policy and departmental procedures, guidelines and business controls.
• Achieve own goals and objectives and perform other job-related duties as assigned, e.g. fiduciary role in a virtual team, participation in group and project work, support manager.

Skills, Knowledge & Experience

• Excellent knowledge of insurance and reinsurance concepts, general accounting, trends and business principles relevant to fiduciary accounting.
• Strong ability to work in a team environment.
• Excellent numerical and analytical skills.
• Excellent credit control skills.
• Excellent Technology skills (e.g. spreadsheet, word processing and mainframe applications).
• Excellent verbal and writing skills for communication with clients, markets and DISSL colleagues at various levels.
• Strong interpersonal and organisational skills and ability and willingness to work beyond own team.
• Proven knowledge of business principles and trends.
• Excellent ability to find creative solutions to problems as they arise.
• Ability to coach and train colleagues.
• Willingness to travel.

What we offer:   

• Company Pension and Life Assurance
• Leadership, training & support for professional qualifications
• Development programmes & institute memberships
• Employee Assistance Programme
• Virtual GP and other wellbeing resources and regular company initiatives
• Access to Cycle to Work, Season Ticket Loan and eye test vouchers
• Davies Foundation; regular fun events to raise funds for our charitable foundation

Diversity & Inclusion

Davies are committed to being a diverse and inclusive workplace, we welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality and belief (or lack thereof).