Application Support Officer

Salary £34,642.92 per annum

Location Bromsgrove, Worcestershire - with agile working

The Vacancy

Full Time – 37 hours per week

Permanent

Closing Date: Wednesday 25th October @ 9am

Interview Date: Thursday 9th November 2023

Bromsgrove District Housing Trust (bdht) has an exciting opportunity for an Application Support Officer to join our busy IT Team.

What you will be doing

With a strong customer focus, you will work closely with internal teams to design and build business processes within our Housing System and ensure the processes are streamlined and efficient. This will include maintaining and developing internal contact and repairs diagnostic scripts, which will allow our Customer Advisors to capture all appropriate information when raising contacts, repairs, and cases via the system.

Within this role you will assist in the administration and development of the Core Housing System, including CRM, Repairs, Rent Accounting and Tenancy Management modules, as well as the third-party systems integrated with the Housing System.

You will be the main point of contact for any incidents related to the Housing System and third-party integrations, taking ownership of the incidents from the issues be raised to resolution. Also, the lead for training staff on using the systems and documenting processes and training materials.

About you

Are you customer focused, an excellent communicator, keen on continual business improvement identifying efficiencies by working directly with key stakeholders? Then this role is for you! Technical skills matter, but customer service and communication skills are more important.

We are looking for a confident individual with strong communications skills who can demonstrate the ability to work with internal teams to understand their needs, take ownership and relay the technical information to suppliers. You will be confident to work with external suppliers and customers, to share knowledge and gain insights into what other organisations are doing and what this could bring to the business.

Our ideal candidate is someone who has worked as an Application Lead, Super User, or the go to person to support and find solution to user issues within a system. Previous experience working with QL, Keyfax, Versaa (1st Touch) or DRS would be preferable although this is not essential.

What we can offer in return:

32 days annual leave plus bank holidays and holiday buy back scheme
Agile Working
Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme
Retail Discounts
Free Parking and Free Refreshments
Life insurance is also available to members of the pension scheme

The Company

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.

Our Values

Listening

Fair

Honest

Respect

Integrity

Transparent

Inclusive

Our Benefits

Pension Scheme

32 Days Annual Leave Plus Bank Holidays

Employee Assistance Programme