CSC Operations Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
CSC Operations Manager
At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.
Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.
In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.
As part of the Customer Solution Centre Leadership Team, you will lead the way in delivering excellence for our customers, our stakeholders, and our people. You will bring ideas, passion and energy, and have the ability to inspire and guide your teams to succeed in delivering an essential service, measured by key metrics and standards.
Position: CSC Operations Manager
Location: Customer Solution Centre, Slough, Berkshire
Job Type: Permanent, full-time
Hours: Monday to Friday, 37.5 hours
Salary: Competitive based upon experience
Benefits: 24 days holiday (plus bank holidays); health cash plan; free onsite parking; onsite restaurant; auto enrolment pension scheme; friendly working environment.
Closing date: Monday 18th December 2023 , 23:59
Interview date: Thursday 21st December 2023, times to be confirmed
About the Role:
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Lead approximately 50 Schedulers and Regional Coordinators via Regional Team Managers to deliver key performance targets including SLAs, customer satisfaction and quality standards
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Ensure consistent process and policy implementation across our teams, in all aspects whether that’s HR, health and safety, GDPR, etc.
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Make data led decisions, including driving performance, managing resources or identifying improvement opportunities
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Drive the delivery of continuous improvement for our current processes and systems so we operate effectively and meet changing customer expectations, ensuring your team are led effectively through change.
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Build and maintain strong relationships with our client, our field teams and other key stakeholders
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Create an inclusive and engaging environment where all our team are supported, valued and coached to be their very best
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Be an advocate and role model for our people
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Be aware of BSI Policies and their responsibilities towards them
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Undertake any other reasonable duties, activities or projects as required
Contribution to company:
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Drive delivery of key contractual KPIs
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Drive delivery of an excellent customer experience for both external and internal customers- supporting the productivity and utilisation of our field teams
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Drive team engagement supporting performance outcomes and reducing attrition
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Provide close collaboration and relationship building with our client
About you:
The ideal candidate will be a strong communicator and be able to build relationships with all stakeholders and have experience of engaging and leading people. Demonstration of resilience and performance and decision making under pressure is essential. Effective time management and prioritisation skills are a must. Basic data analytics and reporting skills, and prior experience of change management are beneficial but not essential.
We are an equal opportunities employer and welcome applications from under-represented areas of the community.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
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