ICT Customer Support & Operations Assistant

Vacancy Salary £23,000

Vacancy Location Liverpool

Contract Type Fixed Term

The Vacancy

Annual salary of £23,000 (FTE)
12 Month Fixed-Term Contract
Full-time (35 hours) – Monday-Friday 8AM-4PM
Liverpool city centre office base, 3 days a week office based, 2 days a week hybrid based

Proposed Interview Date: 30th January

The role

The purpose of this role is to be the first point of contact for our customers, providing a first-rate service by phone & email via our ICT Customer Support System. You will oversee and administer all customer side ICT processes, including the new starter process and setting up of equipment.

Additionally, you will record and maintain detailed and accurate reports of faults and queries logged with the ICT Service Desk, as well as serve as a main point of contact for all IT queries to the IT Helpdesk, ensuring that timely responses are provided to customers. In doing so, you will deliver an exceptional customer focused service across the Regenda Group.

The right fit

Passionate about customer service – no issue is too much to solve, and you approach all situations with a positive manner
Knowledge of Office 365 and Android operating systems
Organised and methodical in your approach to work and can prioritise and plan workload to ensure compliance with deadlines and timeframes
Enthusiastic, helpful manner, and willingness to learn. As this is mainly a telephony role, you will need to feel comfortable chatting on the phone, writing up notes and be keen to help others
Effective team player
Knowledge of information security and data protection

Who we are

We regenerate places and work with people to create the opportunities they need to thrive. Affordable housing is our starting point, but we are a dynamic group of organisations doing very different things. We work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

The Regenda Group is made up of Regenda Homes and its wholly owned subsidiaries M&Y Maintenance and Construction, Redwing, Ecogee, Petrus, The Learning Foundry, Positive Footprints, Centre 56 and the National Communities Resource Centre.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

The Regenda Group really is a great place to work – and you don’t have to just take our word for it! We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

A range of flexible working options.
27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
6 additional days for volunteering
Up to 9% Employers Contribution to the Pension Scheme (match funded) .
£250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
Enhanced maternity, paternity and adoption pay schemes.
Employee Assistance Programme and health and wellbeing initiatives
A wide variety of exciting learning and development opportunities.
Interest free loans to assist with the purchase of computer equipment and travel season tickets.
Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

INDHP