Visiting Officer (Benefits)
This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have a vacancy within our Benefits team for a Visiting Officer to undertake home visits and telephone applications with members of the public within Bromley.
The successful candidate will be required to produce detailed reports relating to visits they have undertaken, and to gather and verify evidence. They will need to have their own vehicle and be able to effectively plan a route of their planned visits within the borough. Mileage expenses will be reimbursed for business miles travelled.
The candidate will need to be confident in meeting new people and building strong relationships within the business and with the Bromley Client and residents.
Key tasks and responsibilities:
- Conduct home visits and telephone applications with members of the public in support of their intention to claim Housing Benefit and/or Council Tax Support and apply for Council Tax discounts/exemptions.
- Gather and verify evidence in conjunction with assessments.
- Produce reports relating to the visits.
- Undertake basic Revenues and Benefits processing duties.
- Ensure knowledge is kept up to date in relation to Liberata and site policies.
- Liaise with internal/external bodies, ensuring the promotion of service.
- Deal with personnel data in compliance with the data handling policy.
- The post holder will be required to take reasonable care of the health and safety of themselves and other persons who may be affected by their work, to comply with the Health and Safety Policy and to co-operate with Liberata on health and safety matters at all times.
Essential Skills and Attributes
- Excellent planning and motivation skills
- Excellent verbal and written communication skills
- Familiar with use of technology
- Ability to work to pre-agreed targets
- Ability to work under your own direction
- Good knowledge of welfare benefits including Housing Benefit/Council Tax Support/Discounts and Exemptions/DWP benefits
- Access to vehicle during working hours and clean driving licence
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Holiday
26 days rising to 27 and then 28 after qualifying length of service
Pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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