Great perks
Fantastic support
Vast opportunities

Senior Income Specialist

Salary £35,310
Location Manchester - Agile
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Full Time, Permanent     

Closing Date: 26th February 2024 

Interview date: TBC

 

Support our communities. See the difference you can make in our city.     

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. 

We have an exciting position available for a Senior Income Specialist to join us! 

You’ll help deliver a high-quality income management service to customers, maximising income collection for your designated properties and improving upon performance KPI’s. This includes the responsibility of managing cases through the court process, ensuring compliance with the pre-action protocol, and leading on eviction proceedings in line with One Manchester’s policies and procedures.  

 

What we’re looking for:        

  • Indepth experience of working in the housing sector delivering services to customers providing high quality and effective arrears management.  

  • Experience of coaching and supporting colleagues to achieve KPI’s  

  • Experience of income collection, debt recovery and credit control.  

  • Experience of working in a targeted environment and delivering on KPIs.  

  • Knowledge and experience of the County Court rules and pre-action protocols and procedures, and relevant government legislation, for dealing with debt and experience of successfully presenting cases in Court.  

  • Ability to negotiate, implement and monitor payment arrangements with customers using methods appropriate and sensitive to their circumstances.  

  • Knowledge of the Welfare Benefits system and sign posting for assistance to internal/external agencies.  

 

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.        

If this sounds like you then apply today, we’d love to hear from you!     

 

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives.  We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.   

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'.  This means that we aim to interview at least one ethnically diverse candidate for all roles.  We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. 

One Manchester strives for equality, diversity and inclusion in all that we do.  We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.     

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role. 

 

The Company

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives.  We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

The Benefits

Not only do we offer fulfilling jobs where you can see the difference our work makes in our communities, but we also offer great rewards.

Visit our site for more details.

Career development

27 day annual holiday

Pension
scheme

Healthcare cash plan

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Closing

in X days

{Expiry}