Housing Officer

Vacancy Salary £29,335

Vacancy Location Fleetwood

Contract Type Permanent

The Vacancy

Annual salary of £29,335 (FTE)
Permanent role
Full-time (35 hours), part-time and flexible working patterns available
Fleetwood office base

Proposed Interview Date: 21st February 2024

The role

We are seeking a dynamic and committed Housing Officer (communities) to join the Lancashire Neighbourhood Team based in Fleetwood.

This position would be ideal for someone who is committed to customer excellence and working in a high performing customer centric, estate and neighbourhood management team.

The role is part of a strong neighbourhood team, responsible for delivering a high quality, integrated neighbourhood management service that is closer to our customer and helps to create sustainable neighbourhoods. You will carry out regular visits and scheme inspections to neighbourhoods to identify problems and areas for improvement and be the ‘face’ of Regenda in the community.

The right fit

You must have experience in delivering high-quality front-line customer facing services and of working with vulnerable customers with the ability to understand housing processes and legislation.
You will be an excellent problem solver who possesses the ability to multi-task.
You must be trustworthy and approachable whilst ensuring confidentiality at all times.
You must be confident with negotiation, problem solving and delivering solutions, as well as the opportunity to develop new and improved ways of working.
You will demonstrate empathy and emotional intelligence to find solutions and provide a positive outcome for customers.
Excellent time management and organisational skills are essential.
You will be confident in liaising with all levels of staff within the business and act as an ambassador of the Group in external partnerships.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

A range of flexible working options.
27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
6 additional days for volunteering.
Up to 9% employer’s contribution to the pension scheme (match funded).
£250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
Enhanced maternity, paternity and adoption pay schemes.
Employee Assistance Programme and health and wellbeing initiatives.
A wide variety of exciting learning and development opportunities.
Interest free loans to assist with the purchase of computer equipment and travel season tickets.
Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

INDHP