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Inbound Customer Service Adviser

Salary £20,475
Location Eccles, Manchester
{Mergefield Value}
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This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are looking for a team member to join our Customer Umbrella as a Customer Service Advisor- Key Accounts Team.

Choose a career with the UK’s biggest independent drainage specialist

The Job:

Working within the Customer Umbrella you will be working in a designated team of 3 who are responsible for the Clients who have a Key Account with the business. Key accounts are often clients who have a need to use services from our Depot Network national wide and often request jobs through a central portal or their individual portal. You will work as part of the team handling all the requests, queries, invoicing and general administration house keeping.    

Key Responsibilities;

  • Working as part of a team you will be handling the Key Accounts, these are nationwide so are handled via portals.
  • Taking jobs via portals
  • Liaising with the Depot Managers and administration team regarding jobs and chasing information
  • Speaking with customers and handling customer queries such as checking ETA's etc.
  • General administration working to define timescales
  • Invoicing

About you:

We are looking for a candidate who is already familiar with an office environment, a friendly customer service telephone manner who may have gained previously experience from any call handling or customer related role. Most importantly you must have excellent clear telephone voice.  

The department are looking for a loyal team member with a friendly approachable attitude where full training will be given,. 

You must have Microsoft skills who can input information whilst listening to the call requirements. 

Hours of work 37.5 per week  - Monday to Friday, 9am-5pm


Benefits:

  • 24 days holiday pro rata (rising to 34 with length of service)
  • Life Assurance;
  • Auto enrolment pension scheme;
  • Free onsite parking;
  • Friendly working environment;

About Lanes:

At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please.

 

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

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