Supported Housing Worker (Project Worker)

Salary £27,560 pa

Location Manchester, Old Trafford, Greenbank supported housing project.

The vacancy

Permanent, Full Time

Hours: 35 hours per week shift work. This includes 1 weekend in 4 and shifts across the week.

Early shifts from 7.45am - 3.45pm. Late shifts 12.10pm - 8.10pm

There are NO Sleep In’s required for this role.

Closing date: 15 February 2024

Interview date: 23 February 2024

Interview location: Greenbank, 15-31 Seymour Grove, Old Trafford, Manchester, M16 0LR

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow.

This role will help us to do this by providing high quality, personalised housing related support to young customers aged 16 to 25 years old.

The post holder will use a person-centred approach to enable customers to develop independent living skills and move on successfully into more permanent accommodation suitable to their needs. To successfully build on skills that will support the customer to access work, training or education.

In this role, you will be responsible for

Working in conjunction with the Supported Housing Manager, the Senior Support Worker and other project workers and referring agencies to participate in the selection of applicants, issue licence agreements, inducting and orientating new customers into the scheme and local area.
Organising and delivering group work sessions (such as money skills and employability).
Ensuring all customer files, support logs and any other customer focused administration is correctly recorded and kept up to date.
Resolving and dealing with effectively with conflict & anti-social behaviour, maintaining records and following corporate and scheme procedures.
Complete daily welfare checks & regular H&S checks in line with IVH and scheme policies and procedures.
Engaging in all aspects of housing management, which include but are not exclusive to, collecting rent, reporting repairs, maintaining the health and safety of the building.
Maintaining active links and good communication with relevant statutory, partner agents, voluntary and employment agencies to utilise support, information, and guidance.
Ensuring that a strong customer focus is maintained.

We need people who are

Experience in working in a supported housing environment or relevant social care setting.
Experience in working with young people as well as vulnerable adults with multiple support needs.
Able to develop good working relationships with customers, their families, colleagues and partner agents.
IT literate including Microsoft Office 365 and the ability to produce letters and reports.
Able to deliver a person-centred support package which is developed in partnership with the customer.
Understanding of the needs of young people and vulnerable adults.
Preferably educated to Degree/ NVQ level in a health and social care subject.

Please note an enhanced DBS is required for this role and you must have the ability to work shifts including evenings and some weekends and bank holidays.

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

#Hiring #Jobsearch #Supportedhousingjobs #socialhousingjobs #supportjobs #housingjobs #recruiting #Manchesterjobs

About us

We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.

Our organisation is all about people – the people who live in our homes, the people in the communities we serve, and the people we work with.

So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

The Communities team

Our Communities team pride themselves on delivering a fantastic service to our customers, representing the customer voice throughout the organisation and striving to make a real difference in people’s lives!

Forging strong relationships with our customers is central to what we do, none more than in our Customer Service and Support Team who assist customers with all aspects of housing, they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat, social media, our app and of course the telephone so are skilled as well as knowledgeable!

Our customers are important to us, and we want them to feel that way, which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean, safe and places you're proud to live. It’s a great feeling for the team knowing they can help to make services better for our customers!

We are constantly striving to find innovative solutions to support customers and focus improve our customer experience. Whether it’s developing an app, streamlining process or finding service improvements, they always have the customer at the centre of what they do!

We’re committed to doing what we say we’ll do, keeping customers updated, building rapport and problem solving.

Stats:

483 people moved into one of our homes last year!
We engaged with 3,400 customers, on everything from our new cleaning contractor to building safety measures.
90% of customers were happy with how they were treated last year!
80% of customers were happy with their last contact with us
We handled over 75,000 customer contacts last year!
We continuously work with customers across the organisation including our Resident Scrutiny Panel, Customer Offer Panel and Community Champions.

“Thank you for your interest in joining our Communities Team. For us, the Communities team is all about being reliable and respectful in the way that we interact with customer’s and colleagues. The team is a tight-knit bunch who all share the same ethos, to deliver excellent customer service and have fun doing so! We are genuinely passionate about helping customers and delivering a great service to them. To do this, we give our colleagues the right training and support, offer some great benefits, and promote a positive, inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring Customers can live well in their homes and Communities, I’d love to welcome you into the team!”

Ross Powell, Head of Customers and Communities