Flexible working
L&D opportunities
Saving schemes

Senior Income Advisor

Salary £31,946 per annum
Location Newcastle under Lyme, Staffordshire - Hybrid working
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Full Time, Permanent 

37 hours per week 


An excellent opportunity has arisen for an experienced, enthusiastic and customer focussed Senior Income Advisor here at Aspire Housing. 


We are looking for an experienced and confident rent arrears case manager, who has a history of excellent rent arrears performance. The role consists of a 50/50 split of case work and day to day support for the Income Advisors within the team. 


Ideally with supervisory / line management experience, you will ensure service levels, quality standards and performance targets are being achieved and assist the Income Manager in delivering an efficient collection service across all Income streams to maximise income to the Company. 


This will include contacting customers that are in arrears with their rent to come to satisfactory arrangements to clear their debt and ensuring that advice and support is offered to customers to enable them to manage their rent account with regards to housing benefit, Universal Credit, welfare benefits and support services offered by the company. The ability to challenge customer behaviour in terms of paying priority debts is essential.     


This role requires a passion for making a difference to our customers lives, excellent communication and negotiation skills and the ability to handle difficult conversations.  


For more information contact Justine Addison, Income Manager, or Paul Malkin, Head of Customer Services on 01782 854850 and leave a message for a call back. 





Aspire Housing is a leading housing provider, property developer and place shaper based in Newcastle-under-Lyme.  

Created in July 2000, we own and manage more than 9,000 homes and supports around 19,000 customers across Staffordshire and Cheshire.  Our profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.

Our aim is to make a positive, lasting difference to individuals and communities, providing a blend of high-quality homes, community support and people-focused services.  

In 2019, we launched our corporate strategy and vision to ‘Build Better Futures by Putting People First’. People First is our philosophy, it shapes our values and way of working. It means putting people at the heart of everything we do – our processes, our decision making and our services. We do this by living our values; being ambitious, creative, and collaborative and always striving to work in a smarter, simpler, slicker way. 

More information can be found at www.aspirehousing.co.uk.

Work life

We believe that quality time outside the office is vital to our employees’ satisfaction at work. That’s why we encourage our managers and employees to promote a healthy work-life balance by enabling people to work flexibly, balancing the needs of the business with the needs of the individual.

Learning and development

We believe in developing all our employees. Our e-learning academy offers a range of programmes across all areas of our business from leadership and management to operations and customer service. We regularly run learning campaigns such as Dementia awareness training to support our customers and improve our services.

We value
our people

We want to work with the best talent which is why we offer competitive annual leave allowance with salaries based on market rates alongside saving schemes, pensions and additional perks including child-care vouchers, health cash plans and cycle to work schemes.

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