Neighbourhood Services Officer
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Ocean Housing Ltd have two exciting opportunities within their Neighbourhood's Team.
We are looking to appoint two Neighbourhood Services Officers who can provide an efficient, effective and customer focused housing management service to the Company’s tenants and promote and facilitate the involvement of tenants in the management of their homes.
As part of your role you will have a geographical patch area where you will cover the following services:
- Estate and tenancy management
- Tenancy Checks
- Estate Inspections
- Grounds Maintenance and Communal cleaning Contract Monitoring
- Sign post to Relevant Support and Advice agencies
- Letting of properties (Garages as requested) as required
- Repairs logging
- Tenant consultation and participation
- Community development
- Liaison with supported housing staff (internal or external)
You will liaise with various external organisations and internal departments to maintain an excellent landlord/tenant relationship. It will in addition be your responsibility to manage anti-social behaviour and neighbour disputes and take appropriate action in conjunction with other agencies.
You will be educated to A Level Grade A-C or equivalent level 3 qualification. It is essential that you have experience of social housing management, dealing with clients in stressful situations and delivering face to face customer service.
You will have good administrative and organisational skills and have experience of effectively dealing with difficult and challenging situations along with demonstrating patience, diplomacy and having the ability to show empathy for customers whilst balancing the needs of the business.
The role requires you to be able to transport yourself to various locations and a Standard DBS check is required.
For further details please refer to the job description and person specification
In return, we offer you a range of benefits, including:
- 27 days annual leave per year (plus Banks)
- Health Cash Plan includes Dental and Optical
- Occupational Sick Pay at 3 month full pay and 3 month half pay
- 4% employer pension contribution including Death in Service Benefit
- Employee Assistance Programme (EAP)
We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Closing Date: Sunday 7th April 2024 at Midnight
Interviews to be held: Monday 15th April 2024 (face to face)
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Benefits
Generous Holiday Entitlement
Healthcare Benefits
Occupational Sick Pay Scheme
Pension which includes Death in Service Benefit
Values
Gallery
2022 Award
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”
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