Responsive Maintenance Supervisor (Housing)
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you looking to expand your career and you have the skills to supervise multi skilled trade staff? Do you want to work for an organisation who is an innovative provider of quality homes and services, with residents and staff at the heart of what they do?
Under the overall management and guidance of the Property Services Manager you will have day to day responsibility for delivery and coordination of a high quality, efficient value for money customer focused service ensuring projects achieve the required quality and targets
Key responsibilities include:
- Providing effective and efficient line management of operational staff who undertake servicing, repairs and renewals
- Ensuring all works being undertaken meet the standards of Ocean Housing Property Services in relation to delivery timescale and quality
- Be the first point of contact where problems or issues arise and take responsibility to resolve them with operational staff
- To carry out inspections to determine work requirements and works are raised and progressed in line with policies, procedures, specifications and time targets
*As a Supervisor you will need to be required to form part of the out of hour’s rota to provide supervisory support to those multi trade staff on call
Qualifications and Experience
- Qualification in a relevant building trade to NVQ level 2 or equivalent.
- Educated to A Level or equivalent Level 3 qualification
- Demonstrable experience of effective supervision of staff and team building
- Knowledge and understanding across multiple trade disciplines
- Experience in providing excellent customer service and developing relationships
The post will be subject to a satisfactory Basic check via the Disclosure and Barring Service.
About You
- You will exude a positive and welcoming persona and have good interpersonal and communication skills
- Be able to work under pressure, meet deadlines and remain calm under pressure
- Takes responsibility for actions, projects and people and achieving work objectives for team as a whole; tackling demanding goals with enthusiasm
- Ensure Team members value equality, diversity and inclusion and takes appropriate action when there is evidence of discrimination or inequality
Your benefits at Ocean include:
- 27 days holiday (plus Bank Holidays)
- Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay
- 4% Employer Pension Contribution which includes Death in Service Benefit of 3x annual salary
- Health Cash Plan inc cash back on Dental and Optical
For more information regarding to specific responsibilities and knowledge and experience please refer to the Job Description and Person Specification.
Upon appointment, the role is known as 'Property Services Supervisor'
Closing date: Tuesday 7th May 2024 at Midnight
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Benefits
Generous Holiday Entitlement
Healthcare Benefits
Occupational Sick Pay Scheme
Pension which includes Death in Service Benefit
Values
Gallery
2022 Award
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”
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