Estates Services Supervisor

1st Stage Interviews: W/C 18th April 2024

Curo, a leading Housing Association based in the heart of Bath, is seeking a highly organised individual to take on the role of Estate Services Supervisor.

Why Join Curo?

At Curo, we're not just about providing housing—we're about building futures. We believe our colleagues are the cornerstone of our success, and we're committed to ensuring each one has the opportunity to grow, learn, and advance. With our forward-thinking strategy, we're constantly exploring a wide range of dynamic projects and career progression opportunities designed to inspire and engage.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.

• This means delivering exceptional customer service while treating all individuals warmly and honestly.
• We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
• Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
• Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

Whether you're looking to make a difference in the community, develop your skills, or take your career to the next level, Curo is the place where your ambitions become achievements.

What you'll be doing

The successful Estates Services Supervisors main duties include:

Managing multiple teams to ensure that both our communal and commercial estates, reflect our ambition to provide great properties and places. As Team Leader, you will successfully lead and motivate a team to improve our communal spaces in a resilient environment, scheduling waste removal, specialist cleans and repairs where required. 

• Co-ordinate day to day transactional work of our Estates Colleagues
• Act as first point of contact for any escalated customer queries or complaints
• Deliver effective performance management through a commitment to ensuring high quality team meetings, 1-1 discussions and personal development reviews.
• Coordinate communal and open spaces to identify issues that affect the quality of their appearance, including the identification of health and safety risks.
• Identify opportunities for estate improvement projects and work with colleagues to deliver them
• Devise and deliver development sessions to ensure our Estates Colleagues have the core competencies to deliver excellent services.
• Identify any training of development opportunities for the team
• Ensure the team promote customer engagement in service delivery and that regular feedback is obtained from customers, contractors and partners.
• Provide monthly performance reports to the Head of Estates Services and embed performance workflows within the team to deliver service excellence.
• Monitor estates against the photobook standard and agreed Key Performance Indicators, creating action plans to address shortfalls.
• Engage customers in the way we deliver services, requesting feedback and closing the loop.

More about you

This role is a fantastic opportunity for someone with scheduling and coordination skills, confident using applications such as MS Excel and MS Office.

The role involves managing a proactive & responsive team ensuring that service delivery, quality assurance and customer engagement targets are met

As an Estates Supervisor, you will

• Be organised and responsive, with the ability to deliver under pressure.
• Demonstrate the ability to manage a range of services with competing priorities
• Demonstrate my ability to maintain information systems and keep accurate records.
• Demonstrate excellent IT skills with up to date knowledge of Microsoft Office.
• Have experience of putting in place new working practices, systems or procedures.

What you’ll get in return

We think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

So in return for all your hard work, not only do you get a great salary but we also offer:

• 26 days annual leave (plus public holidays) rising to 29 days after 3 years’ service
• An additional day’s leave on your birthday
• Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
• Annual ‘Homes for Good’ Reward.
• Life Assurance Policy (up to 6x your annual salary)
• Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
• ‘Perks at Work’ – access to 1000’s of discounts online and in-store.
• Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
• Free Parking at many of our Offices.

For an informal discussion about the role please call: Jason Pearce-Horn on 07967345051

We will be closing applications on 28th April 2024; however we will be reviewing applications as they come in and may close the vacancy earlier should we find the right applicant. So, if you think you’re the person for this job, please don’t delay and apply today!