Homeownership Scheme Coordinator (Property Repairs and Maintenance)

Longhurst Group is a leading housing provider across the Midlands & East of England, committed to providing quality homes and excellent services across the communities we serve. We take pride in ensuring our properties are maintained to the highest standards, reflecting our dedication to service excellence and customer satisfaction.

We are seeking a proactive and customer-focused individual to join our team as a Home Ownership Scheme Coordinator. In this role, you will be responsible for managing our leasehold schemes for the elderly across our Geography, ensuring they are maintained in accordance with agreed quality standards. You will play a crucial role in delivering a responsive, effective, and value-for-money service to our residents.

Key Responsibilities:

• Support the success of providing a responsive repairs and maintenance service, primarily for our non-managed leasehold schemes.
• Review and report accidents, incidents, and near misses, implementing outcomes to ensure residents' safety and wellbeing.
• Conduct regular inspections at our non-managed leasehold schemes to uphold Health and Safety regulations and quality standards, coordinating follow-up work as required.
• Collaborate with internal teams to maintain standards that provide value for money.
• Effectively consult with customers, including following the section 20 consultation process.
• Provide support and cover for managed schemes, including welcoming prospective purchasers.
• Assist Managers with forecasting and monitoring budgets within your area of service.
• Support the team with agreed administration duties, such as coordinating permission requests and insurance claims.

In order to be successful in our Home Ownership Scheme Coordinator role, you’ll need to be organised and able to work efficiently. Being able to demonstrate knowledge of property repairs and maintenance is essential due to the nature of the role, as well as holding a basic awareness/understanding of Health and Safety. Experience and knowledge of leasehold repairs responsibilities and experience in leasehold property management is desirable.

Join our team and be part of an organisation dedicated to making a positive impact in the lives of our residents. Apply now to become our Home Ownership Scheme Coordinator and contribute to maintaining our high standards of service excellence.

What you receive from us

• A competitive 28-day annual leave entitlement plus bank holidays
• Car Allowance = £2,600 per annum (non-contractual, annually reviewed)
• Pension Scheme with contributions matched by us up to 8.5%
• Life Cover of three times your annual salary (as part of pension scheme membership)
• Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
• Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
• Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
• Free Eye Tests
• Free flu vaccinations
• Investment in your personal development through our extensive learning and development opportunities.
• Professional subscription for membership fees relating to your role, paid for by us
• Family friendly, carers leave plus other paid leave
• Long Service Awards
• Carers Networking Group and resources to support Unpaid Carers
   

This role currently attracts a non-contractual car allowance according to our Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you.
 

How to apply

Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

Vetting Requirements

The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

Equal Opportunities

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.