Carecall Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Permanent
Full Time (37 hours)
At Carecall, we understand that experience is valuable, but we place an even greater emphasis on the right attitude and transferrable skills. We currently have several vacancies. Our commitment to a healthy work/life balance has prompted us to review work patterns and we are in the process of refining our rota systems to better align with our values and ensure our employee's well-being.
Our ideal candidates are individuals who uphold our values, with a strong emphasis on respect and flexibility, core pillars of SHG. Carecall, as part of Stockport Homes Group, not only provides an essential service but also offers the added benefit of being associated with a company that values its employees.
We are looking for compassionate, empathetic, and warm individuals with good decision-making skills and flexibility. Successful candidates must be able to work independently and collaboratively, demonstrating resourcefulness and strong problem-solving abilities. The role requires effective multitasking and prioritisation.
Whilst IT skills are essential; you don't need to be an expert. Confidence in using a computer, a willingness to learn new systems, and the ability to follow clear instructions and procedures are key. Compliance with TSA standards and guidelines is key, ensuring the safety and well-being of our customers, whether through phone or in-person interactions. As a 24/7 service, operating 365 days a year.
A typical day as a Carecall Officer (CO) could involve:
- Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
- Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues
- Promoting Telecare and the range of benefits it provides our customers with.
- Supporting the wider team.
- Installing TEC Equipment
Due to the nature of the role, you would be required to hold a full UK driving licence, but you wouldn’t need access to your own car. The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
The role involves working a mixture of shifts on a 16-week rota, the shifts include the following, 06:45-14:45 14:30-22:30 and 22:00-06:45.
Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
If you would like to informally discuss the Carecall Officer role please contact either:
- Samantha Conroy (Independent Living Operations Manager) on 07891949227 or email Samantha.conroy@stockporthomes.org
- Lynn Williams (Independent Living Operations Manager) on 07970985672 or email Lynn.a.williams@stockporthomes.org
We strongly recommend an early application as we will be interviewing throughout the duration of the role being open and reserve the right to close the role early if we successfully appoint. We kindly ask that previous applicants do not reapply at this time.
What We Offer You:
Work/Life Balance: Your well-being matters to us, and we prioritise maintaining a healthy balance between work and life.
Comprehensive Training: You'll receive thorough training in manual handling, first aid, and safeguarding to ensure you're fully prepared for success in your role.
Career Development: Access exclusive training programs and growth opportunities.
Company Benefits: Enjoy a range of perks and benefits such as a health cash plan, cycle to work scheme and the option to purchase annual leave.
Hybrid Vehicle: Utilise a dedicated vehicle for work purposes during your shifts.
Modern Facilities: Work in contemporary offices with the convenience of free secure parking outside of regular office hours, along with unlimited complimentary tea and coffee
This role is on SKylight terms and conditions.
Closing Date - 10th June 2024
Interview Date- 14th June 2024
About Us
SKylight is a Community benefit society established in 2018 and was set up as the charitable arm of Stockport Homes Group. As a Community benefit society, SKylight was set up for the benefit of the community with a social objective.
SKylight works closely with the people of Stockport to help transform lives in local communities including furniture recycling, providing accommodation and intensive support to people who are homeless, affordable holiday clubs for local children, and a network of community stores called Pantries to help people make their money go further.
SKylight are proud to be part of Stockport Homes Group and their contribution to making Stockport a great place to live and work.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
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