We Own It
We Care
We Deliver

After Care Officer

Salary £25,999.00 (Pay Award Pending)
Location Warrington
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a permanent, full-time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are now looking for an After Care Officer to join the Development team, on a full-time permanent basis. The role will include the logging, monitoring, and general management of the 12 months defects process, engaging with external Contractors to build relationships that ensure the defects process is a seamless one for both Torus and the Customer.

 

This is a significant role in which you will:

  • Support the Development Team in delivering the Development Programme through management of the defects process. 
  • Provide excellent customer services to our customers by acting as the first point of contact for all queries and complaints regarding defects.
  • Provide administrative and diagnostic support to the team to ensure all defects are dealt with in a timely and accurate manner.

 

To be successful in this role you will:

  • Have a proven track record of working within a new build customer care environment
  • Have experience of working with multiple diverse stakeholders and customers in a pressured environment 
  • Have experience of completing administration and business support tasks to agreed quality and time standards 

 

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

  • Right to work verification
  • Qualification certificate check
  • 2x Completed references
  • OH Health Questionnaire – Fit For Work
  • DBS check (if required for role)
  • Completion of all new starter documentation including signed T&C’s

The Company

We employ more than 1,500 people in a wide variety of jobs across Liverpool City Region and in the wider North West. We don’t just build homes. Our mission is to create stronger communities so people can thrive. If you‘re passionate about people and want to make a difference, there are many opportunities to join us.

We’re the North West’s biggest developer of affordable homes and one of its fastest-growing investors. Each year we build more than 1,000 high-quality homes and we plan to create 5,600 new homes in the five years by 2026, a development programme worth £1bn.

Torus Development's is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The Torus Development “A place where everyone belongs” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with Torus Development’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.

Torus is the North West’s largest affordable housing provider and one of its biggest and fastest-growing developers and commercial contractors. We’re all about creating sustainable, stable and thriving communities – and making positive changes happen. So if you think you can make a difference and give something back to our communities, Torus is a place for you.

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in and in communities they want to be part of.  

We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.  

Every single one of our colleagues has unique qualities that we truly value. We embrace diversity and inclusion and invest in our people. We share a culture where our people focus on solutions, work together to achieve great results and take pride in what we do for each other and for our customers and the communities we live and work in.  

We believe our people deserve the opportunity to explore their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are Torus. We are building the future.

We Own it – Our people focus on solutions. We take individual and collective responsibility for our actions.  

We Care – Our people are supportive. We take pride in what we do for each other and for our customers.  

We Deliver – Our people are committed. We work together as one team to achieve great results.  

We are Torus!

Working at Torus

Our Benefits

Generous Annual Leave up to 30 days Annual Leave, Plus Bank Holidays

Enhanced Maternity / Paternity & Adoption Pay

Aviva
Pension

Life
Assurance

Health & Wellbeing Support

Happy to Talk Flexible / Agile Working

Internal Reward and Recognition

Financial Wellbeing

Car Lease Scheme

Cycle to Work Scheme

Professional Study / Development Opportunities

Social
Events

Contact Us

For any further information in relation to this vacancy or any other vacancies advertised with the Torus Group please contact us using the following email address - working@torus.co.uk.

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