Compliance Manager

Salary: £45,771 per annum, £22,885 Pro-rata

Location: Bath

Contract Type Permanent: Part-Time (18.5hrs per week)

Closing Date: 30/04/2024 23:59

Curo, a leading Housing Association based in Bath, is seeking a confident individual to take on the role of Anti-Social Behaviour Manager, to join our Tenancy Compliance team.

This role is on a permanent part-time basis working 18.5 hours a week as part of a job share. We are happy to talk about flexible working, you will be required to spend 2 days in the office, one of which will be a Wednesday.

You must have a current driving license and access to a vehicle to visit customers (Please confirm this on your application or CV)

Why join Curo?

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.

This means delivering exceptional customer service while treating all individuals warmly and honestly.
We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons

What you'll be doing

The Anti-Social Behaviour Manager will be part of the busy Tenancy Compliance & Support team- working with residents and external agencies to find resolutions to Anti-Social Behaviour (ASB), tenancy breaches, domestic abuse, hate crime and safeguarding.

This is a key leadership position, where you will lead colleagues in the team to deliver renowned customer service, work with external partners to deliver wider community safety solutions and ensure the continuous development of the team’s operational processes based on customer feedback.

More about you

The successful Anti-Social Behaviour Manager will be confident in using the relevant tools and powers in the Anti-Social Behaviour legislative framework.

A background in the leadership of colleagues within Anti-Social Behaviour is essential, enabling you to manage and support colleagues in making sound decisions based in this framework.
You’ll be comfortable leading a team where colleagues feel empowered to make decisions and be able to identify when you should offer support.
You’ll be resilient but know when you need to ask for help and work with colleagues to problem-solve.
You’ll be passionate about finding ways to involve colleagues and customers in
improving our services, developing colleagues along the way
You’ll be confident representing Curo in multi-agency meetings, advocating on behalf of our customers and the business to get the best outcomes
You’ll have a good knowledge of safeguarding processes, and be confident coordinating colleagues in time-sensitive situations to keep customers safe.

You must have a current driving license and access to a vehicle to visit customers (Please confirm this on your application or CV)

When and where you'll be doing it

Our Anti-Social Behaviour Manager will be able to work flexibly, 18.5 hours per week, Wednesday – Friday. This will involve attending home visits and meetings across the areas where Curo have properties.

You’ll be based in our head office in The Maltings in Bath.

What will you get in return?

We think you’ll have a job that makes you feel good about what you’re doing – you will make a difference to our customers’ lives every day.

So in return for all your hard work, not only do you get a great salary but we also offer our Anti-Social Behaviour Manager:

26 days annual leave (pro rata) (plus public holidays) rising to 29 days after 3 years service.
An additional day’s leave on your birthday
Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
Annual ‘Homes for Good’ Reward Bonus scheme
Life Assurance Policy (up to 6x your annual salary)
Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
‘Perks at Work’ – access to 1000’s of discounts online and in-store.
Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
Free Parking at many of our Offices.

For an informal discussion about the role please call Andrew Snee 07974 983 023

Closing Date: 30 April

About Curo

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We’re proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West!

One more thing

We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised ‘disability confident’ employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies.

If you need support to assist you to make an application or attend an interview, then please email our recruitment team at recruitment@curo-group.co.uk and we will be happy to help.