Lettings Advisor

Do you have experience in property lettings?

Here at Longhurst Group we want to deliver excellent Housing Services, while focusing on our vision to improve the lives of our customers and communities. As a Lettings Adviser, you will directly support with the delivery of a customer focused lettings services, helping get people into suitable properties and maintain successful tenancies.

This role is offered on a fixed term contract until 31st March 2025 working 36.25hrs per week. Offered as a hybrid role, whilst primarily working from home, you will be required  to travel to our offices (Boston, Rushden, or Peterborough) or locations across our geographical area (Midlands, East of England) a minimum of once per week.

As a Lettings Advisor your work will include:

• Liaising with customers internally an externally via telephone, email and letter
• Advertising and allocating new properties in accordance with relevant policies
• Conducting pre-tenancy checks
• Working closely with internal teams and external agencies
• Liaising with local authorities
• Supporting existing customers with changes to their tenancies
• Working towards group targets and KPIs to ensure tasks are completed swiftly and accurately
• Taking Lettings related calls through our customer telephone system
• Administrative functions to include creating and terminating tenancies, with a high level of accuracy

As a values-led organisation our mission is to improve the lives of our customers through delivering a heartfelt service and being fun and fair.

About You

Our ideal candidates will have a strong customer focus to service delivery, and a knowledge of working in the housing and/or lettings sector.

As a Lettings Advisor you will:

• Ideally have prior experience in a social housing setting
• Pride yourself on delivering excellent services and placing the customer at the heart of everything that you do
• Have excellent organisational skills with an ability to work to shifting priorities
• Have good attention to detail and an ability to work with Microsoft packages supporting our customers and external partners
• Remain resilient and perseverant

What you receive from us

• 28 days annual leave plus bank holidays (pro rata to contract)
• Pension Scheme
• Life Cover (as part of pension scheme membership)
• Health Care Cash Plan
• Free Eye Tests
• Investment in your personal development through our extensive learning and development opportunities.
• Family friendly, carers leave plus other paid leave
• Employee Assistance programme
• Wellbeing Support
• Free flu vaccinations
• Carers Networking Group a platform to support Unpaid Carers

How to apply

Please click apply now to submit your CV today. In the event of high applicant volumes, we reserve the right to close this advert and CV submission window early.

Vetting Requirements

The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

Equal Opportunities

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.

Our company

Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 24,000 homes and a wide range of care and support services. 

With a team of 1,300 colleagues guided by our shared values, our vision is to improve the lives of our customers and our colleagues and to enhance the communities we serve. We do this by focusing on two clear themes of work: Health and wellbeing and economic resilience. To see how we’ll achieve this through our Improving Lives strategy, please watch the video below.