Information Request Assistant

Salary: £28,738 per annum

Location: Bath

Contract Type Permanent: Full-Time

Closing Date: 05/05/2024 23:59

Curo, a leading Housing Association based in Bath, is seeking a well organised individual to take on the role of Information Request Assistant.

We are happy to talk flexible working, including some home working, but the successful candidate will be expected to work from our Bath office for at least three days a week.

What you'll be doing

You’ll be a key part of our Data and Insight Team – responding to data protection and other information requests from our customers and other people.

Day-to-day responsibilities will include liaison with customers about their requests; working with colleagues across the organisation to make sure we provide the right information; and reviewing and redacting information to make sure it’s safe to disclose. You’ll also help with more general data protection matters, supporting the Data Protection Manager to promote a good culture around data protection and access to information at Curo.

It will be a fast-paced environment, with lots of deadlines - but you’ll work as part of the wider Governance, Strategy, and Insight Directorate, where we all pitch in and help each other out as we need to.

Why join Curo?

At Curo, we're not just about providing housing—we're about building futures. We believe our colleagues are the cornerstone of our success, and we're committed to ensuring each colleague has the opportunity to grow, learn, and advance. With our forward-thinking strategy, we're constantly exploring a wide range of dynamic projects and career progression opportunities designed to inspire and engage.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.

This means delivering exceptional customer service while treating all individuals warmly and honestly.
We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

Whether you're looking to make a difference in the community, develop your skills, or take your career to the next level, Curo is the place where your ambitions become achievements.

More about you

You’ll be friendly and approachable, with a ‘can do’ attitude. You’ll also have great attention to detail, and be an excellent communicator: able to work with a wide variety of people and explain sometimes quite complicated matters to them. Ideally, you’ll have some understanding of data protection already. At a minimum, you’ll have experience of working with sensitive and/or confidential information.

You’ll also be efficient and well-organised, and able to juggle lots of different tasks.

You’ll be enthused by Curo’s mission ‘Homes for Good’ and really believe in what we do. At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

When and where you'll be doing it

You’ll be primarily based at our head office, The Maltings, in Bath, but we happy to talk about flexible working.

What you’ll get in return

We think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

So in return for all your hard work, not only do our Information request assistant get a great salary but we also offer:

A day’s leave on your birthday
26 days annual leave per year (plus bank holidays) rising to 29 after 3 years’ service
Company Pension contribution of up to 10%
Participation in our annual Homes for Good reward (up to 5% of your annual salary).
Life Assurance Policy (up to 6x your annual salary)
Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
‘Perks at Work’ – access to 1000’s of discounts online and in-store.
Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.

For an informal discussion about the role please email olivia.bird@curo-group.co.uk

Closing Date: 5th May 2024

1st Stage Interviews: W/C 13th May 2024

2nd Stage Interviews: TBC

About Curo

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We’re proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West!

One more thing

We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised ‘disability confident’ employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies.

If you need support to assist you to make an application or attend an interview, then please email our recruitment team at recruitment@curo-group.co.uk and we will be happy to help.