Administration Consultant
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Role Description
Are you seeking a Pensions Administration Consultant role with exciting challenges, a varied portfolio, and the opportunity to be a key individual delivering a market-leading service to our clients?
At Hymans Robertson you will not only have all the above but will be a valued member of our Firm. You will be given excellent development opportunities and work in a supportive and collaborative culture, with great colleagues. The role is demanding but comes with great rewards. It’s an exciting time to join our business as we evolve our model and change the future of administration delivery for our clients.
This role is in our Third Party Administration Data Journey Team based in Edinburgh/ Glasgow/ Birmingham.
The Administration Consultant role will manage projects designed to meet regulatory requirements and client needs. They will be responsible for the day-to-day management of a team of analysts using effective workflow management. You will also have people manager responsibilities for the career development of the team’s analysts.
The team’s current workload includes GMPE implementation, risk transfer data provision, benefit rectifications along with de-risking one off exercises such as trivial commutation.
Key responsibilities will include:
- Leading the team members to deliver their daily workload to meet our project consultancy priorities.
- Managing a schedule of deliverables, prioritising work and ensuring team capacity is in place to deliver.
- Meeting Service Level Agreements for individual clients.
- Principal point of contact for team members and project co-ordinator regarding clients.
- Principal point of contact for team members on technical issues and non-standard cases.
- Principal point of contact for the client and client team for the project deliverables.
- Represent the team on project consultancy matters during Trustee meetings.
- Finding ways to continuously improve workflows and practices.
- Ensuring accuracy, consistency, and the highest level of quality assurance.
- Maintain chargeability targets, identify work outside agreed fee basis and prepare monthly fee invoices.
And you will be happy to:
- Take the lead on very complex cases.
- Deliver high quality, expert pensions administration project advice to clients.
- Oversee Reviewer process in line with best practice guidance.
- Report on progress and any risks to the Client Service Delivery Lead.
- Provide technical guidance to the team as needed.
- Undertake a modest amount of travel between Hymans’ UK offices.
- Support recruitment and onboarding activities as required.
- Look for opportunities to delegate work to others.
- People Manage members of the team to encourage their career development.
- Adhere to the firm’s Information Security standards, professionalism requirements, policies, procedures and compliance requirements.
Qualifications, Skills and Experience:
- Extensive experience in pensions operations, workflow management and service quality standards.
- Detailed and up to date knowledge of legislation relating to both DB and DC pension arrangements.
- Experience of leading multiple projects with a collaborative, consultative approach.
- Good knowledge of governance principles.
- Relevant professional qualification such as Associate Membership to the Pension Management Institute, or equivalent experience.
About Us
Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.
We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.
Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.
We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.
We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.
Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers here.
If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.
Together, we can make this the best job you’ll ever have.
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