Customer Service Advisor

Salary Competitive

Location Exeter

Hours 40 split over 4 days, to be agreed. 3 week days plus Saturday 8am - 7pm with 1 hour of breaks. No working pattern available

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Type: Full Time
Contract: Permanent
Hours: 40
Location: Exeter
Pay: Competitive

We are looking for new Customer Service Advisors to join our team in Exeter!

This is an office based role, so please ensure that you can reliably commute to: Unit 12 Norman Court, Budlake Road, Marsh Barton, Exeter, EX2 8PY

WHO ARE WE LOOKING FOR?

We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.

Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times.

The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers.

No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!

WHAT WILL YOU BE DOING?

Answering inbound phone calls and emails from customers
Responding to voicemails and managing social media interactions
Product advice for vehicle components (training given)
Handling pre-sale and post-sale customer service enquiries
General office duties
Liaising with suppliers, couriers and other departments in support of our customers

A shorter work week - 4 days per week, 8am to 7pm, with 1 hour of breaks.

SO, WHAT’S IT LIKE WORKING WITH US?

Well, 92% of our team believe that someone at work cares about their wellbeing, with 96% feeling they have been able to learn something new and do what they do best.

We want to reward our team for their hard work, so we are constantly looking at new ways to give back and acknowledge the efforts made each day, please see some of the advantages we offer to our team:

28 days annual leave (5.6 weeks)
Staff discount available across our full range of products
Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
Free onsite parking available 7-days a week
Secure bike storage for any cyclists among you
Company pension scheme
Quarterly, director led, interactive business presentations: focused on giving you insight into the growth and challenges the business may be facing
Quarterly, reward and recognition awards!
Bonus scheme.

So, if you’d like a new challenge and you think you'd be a good fit for our team, we'd love to hear from you!

The Company

Alliance Automotive Group (AAG) is a leading distributor of light and commercial vehicle parts to the automotive aftermarket, serving over 35,000 repairers across the UK & Ireland.

AAG is owned by Genuine Parts Company (GPC), the number one parts distribution business in North America, leading to an increased level of synergies helping achieve record growth.

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