This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Tram Maintenance Team Leader
The Tram Maintenance Team Leader manages the activities of the maintenance operations by providing appropriate leadership, guidance, procedures, and tools to ensure the effective maintenance of tram assets and prioritising activities to ensure daily and weekly operational requirements are met.
Key accountabilities will include:
Provide leadership to the workforce to ensure the provision of correctly maintained and serviced trams, as per the approved maintenance regime.
Ensure that all maintenance activities are carried out to time, the right quality and In budget.
Assist the Tram Maintenance Manager with maintenance prioritisation, repairs and modification works on all tram assets, by the efficient utilization of manpower, plant and materials.
First line of contact for the Network Management Centre for the response or request of technical support, In the event of a tram failure or recovery.
Work collaboratively with teams to building an inclusive and supportive environment, in line with KAM’s FREDIE (fairness, respect, equality, diversity, inclusion and engagement) culture.
What you’ll bring:
Knowledge of maintenance in electrical/electronic, mechanical and hydraulic systems.
Extensive knowledge and experience in maintenance and support activities within a large multi-disciplined team.
Ability to fault-find, undertake diagnostic fault investigations and conduct root cause analysis.
Extensive understanding of safety and risks within a maintenance environment.
Experience In managing and motivating a team in a maintenance/support/project/production environment.
What you’ll bring:
Professional knowledge and expertise in leading teams and delivering service level KPIs.
Preferable experience of best practices in prosecutions and appeal process.
Strong analytical acumen.
Experience of working in a unionised and highly regulated industry.
Relevant customer service background, preferable but not essential in transport operations.
Experience in resource planning allocation.
At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce that is representative of the communities we serve.
We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply.
What we can offer you:
A vibrant, professional, and caring place to work, where every day brings new challenges and opportunities. We pride ourselves in putting our people and customers at the heart of everything we do. We are deeply committed to the emotional and professional well-being of all our people. We provide access to a generous annual leave and pension scheme, continuous professional development including reimbursement of professional fees, family-friendly policies, free tram travel for you and your family members, free on-site parking, and a range of well-being initiatives including employee assistance programme and free annual health checks.
How to Apply: Please visit our website to apply.
Closing Date: 24.06.2024
We look forward to receiving your application.
The Company
KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.
We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.
You Have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
KeolisAmey Metrolink Privacy Statement
The following explains how we KeolisAmey Metrolink (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) KeolisAmey Metrolink is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
Only if you are successfully recruited, we will upload your details to our HR system, Cascade. As a member of staff you will sign a contract of employment and agree to additional terms on how your data is handled and stored.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
KeolisAmey Metrolink can exercise the right to update this policy as and when required.
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