Resident Engagement Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an opportunity to join our wonderful communities team working Monday to Friday based in the Westwood Hub at Hampton.
This is a new role which will be primarily responsible for CKH’s resident engagement activity; working collaboratively across the organisation to create innovative opportunities for residents’ views to influence, shape and continually improve the services we offer.
You will be required to collaborate with internal stakeholders to deliver and manage an inclusive range of resident engagement activities, supporting residents with diverse needs and enabling access to the variety of opportunities provided.
We are looking for someone with,
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Experience of managing Resident engagement in a social housing environment.
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Excellent knowledge of Social Housing Regulatory requirements.
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Strong communications skills written and verbal across a range of settings.
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Experience of effective relationship building.
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Experience of working with a diverse of people, meeting their needs to improve access to services.
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Experience of effectively facilitating activities with large groups pf people and adapting different approaches for different audiences.
If you have these skills and want to really make a difference to peoples lives in this fantastic role, please read the full job description at the foot of this advert and apply today.
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
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A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
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Generous holiday entitlement; 25 days plus bank holidays increasing with time
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Flexible family friendly and carers policies that allow a range of paid and unpaid leave
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CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards
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Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)
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