Helpline Adviser
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Our helpline advisors act as the first point of contact for our service users and we are looking for a confident and professional individual to join our helpline team to work with us in delivering a first class response to all communication methods from our service users.
You will be responsible for speaking with service users directly in relation to a range of services. This includes direct contacts from young people, local authorities, foster carers, parents etc. You will be required to provide assistance with service referrals, giving advice on a range of issues and providing information or signposting to other services.
You will process electronic referrals where you will ensure that all of the information is accurately and precisely recorded and is in accordance with service criteria.
This is an exciting opportunity for someone who is passionate about helping and wanting to make a difference to the lives of children/ young people and vulnerable adults.
For more information, please view the attached job description.
In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the job description attached. Requirements include:
- Proficient in MS Office and database/software programmes
- Ability to attain relevant information and relay concise messages accurately
- Good interpersonal skills and the ability to encourage positive working relationships
- Excellent listening skills
- Ability to remain calm, confident and professional.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.
We reserve the right to close this vacancy early once we receive a high number of applications.
About NYAS
As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.
We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
Work with us to help change young lives.
The Benefits
26 days annual leave plus bank holidays
Salary sacrifice pension contributions
Additional sick pay
Enhanced pay for family friendly leave
Health care plan
Employee assistance programme
Death in Service
Learning & developing opportunities
Mission, Vision & Values
At NYAS we listen to what children and young people want, care about what they say, and empower them to get their voice heard.
We ensure their wishes and feelings are expressed and acted upon to improve their situation and help them build a better future. We will never stop in our efforts to influence, lobby, and campaign to bring about positive changes and ensure children's and young people's rights are upheld.
- Every child and young person has the right to be heard.
- Every child has a right to feel safe.
- Every child has the right to be involved in decisions made about them.
Collaborative
We work closely with colleagues and partners to deliver an outstanding service to the children and young people who need us.
Accountable
We are open, transparent, and accountable, taking responsibility for what we do.
Respectful
We value and respect each other and the people we work with, embracing diversity and nurturing trust.
Empowering
We listen to children and young people when they are not being heard, inform them of their rights and empower them to change their lives for the better.
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