Scheme Officer

37 hours per week

At Watford Community Housing, we provide vital services that help people to live better lives. We have a fantastic opportunity for an organised, experienced Scheme Officer to join our Independent Living team. You will play a crucial role in providing support and excellent customer service to our customers living in our Independent Living schemes.

What’s the role?

As part of our Independent Living team, you will help us deliver high-quality housing services. You’ll help customers with housing management and tenancy issues, which includes dealing with low level rent arrears, low level anti-social behaviour, repair matters and assisting with letting properties. You will also be liaising with other agencies and must ensure the safety and security of residents as a priority.

You will need to be an excellent communicator, organiser, and team player with good administration skills. It is essential that you have a strong understanding of the diverse needs of the elderly.

 In this role you will need:

• to ensure a high standard of customer service
• a good understanding of the diverse needs of elderly and vulnerable people
• an extensive and proven background in a similar role
• the ability to be resilient, self-motivated and to work alone at your scheme for long periods of the time
• the ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer-friendly language
• to be able to develop partnership working internally and with other agencies to generate effective solutions to problems
• good negotiation, problem solving and influencing skills with a can-do, proactive approach
• to be able to work flexibly, prioritise work to meet deadlines and work under pressure with minimum supervision
• to be able to receive and respond to customer feedback and complaints professionally at all times

What are we looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of Independent Living services, and an understanding of the housing sector would be a distinct advantage.

Essential:

• Experience and knowledge of Independent Living housing or a care environment
• You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.
• You will need to maintain a satisfactory basic level DBS check.
• Knowledge of Microsoft Office including Excel

Desirable:

• Knowledge of the housing sector

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How we work

We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you've got what it takes and send us a copy of your current CV.

The closing date is 31 August 2024 (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 31 August 2024.