Damp, Mould & Condensation Technician
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.
We now have an opportunity for a DMC Technician to join our new Client Team, where you will provide a fully technical service relating to damp, mould and condensation. You will be first point of response to all DMC enquiries, dealing with and taking ownership of initial actions, escalating enquiries appropriately, collate, track, and report performance of DMC services.
We’re looking for an experienced technical-skilled person who understands building pathology related to dampness within a dwelling. You will have an understanding of Housing legislation including HHSRS and the impending Awaab’s Law, and you will be a team player with excellent communication skills, capable of developing strong relationships with a range of stakeholders. Resilient, assertive and consistent, you must be driven to deliver quality services.
You will be responsible for:
- Be the main point of contact for all customer queries relating to DMC and take ownership for dealing with these, work collaboratively with colleagues across the Group to ensure they are resolved effectively.
- Dealing with enquiries and complaints from a range of people, councillors and agencies, effectively and sympathetically both verbally and in writing.
- Leading on investigating and resolving complaints and providing general advice and guidance relating to damp, mould and condensation.
Our ideal candidate will:
- Experience of working within a DMC background (desirable).
- The ability to work collaboratively with internal and external partners and the knowledge and confidence to challenge where necessary.
- Proactive, focussed, able to adapt to changing events and deliver tasks on time.
Due to the nature of the role a valid Full UK Driving Licence is required.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 20th October 2024
Interview Date: 1st November 2024
About Us
Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
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