Asset Data Administrator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Hours of Work: 35 per week
Closing date: 15th November 2024 (3pm)
Interviews: TBC
At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Asset Data Administrator are key to making this happen.
We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Asset Strategy Manager our Asset Strategy Administrator provide administration assistance in delivering a first-class asset management service working with MSV customers, external agencies, contractors and other teams within MSV to provide an excellent service.
What do our Asset Data Administrators do;
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Provide administrative support to the Asset Strategy Data Team.
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Deliver an excellent customer service in all areas of engagement with residents, clients and third-party stakeholders.
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Liaise and update residents, contractors and other stakeholders with general day to day queries.
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To attend working groups and team meetings and other forums as required producing notes, minutes and records of meetings and actions, following up with notifications and updating of systems to ensure all actions and planning work deadlines are met.
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To deal effectively with colleague and customer queries delivering a comprehensive, efficient and effective customer service experience, ensuring all queries are recorded and resolved effectively.
What we are looking for;
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Experience of responding positively to customer queries and complaints conscientiously and diligently with attention to detail
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Experience of working in a busy administrative role
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Demonstrable experience in delivering to deadlines
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Ability to respond efficiently and effectively to demands of work
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High levels of IT literacy including Microsoft Office
We offer a range of great benefits including:
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Flexibility on where you work with home working kit provided
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33 days holiday per year plus bank holidays, and a holiday a buy scheme.
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Company pension scheme with up to 10% matched contributions
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Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
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Enhanced sick pay with up to 3 months full pay and 3 months half pay
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Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
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Life assurance subject to being a member of our company pension scheme.
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Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
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Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Callum Jones, Head of Building Safety and Compliance on 07780484869.
Interviews are scheduled to take on a date to be agreed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for’.
The Company
We own and manage almost 9,000 homes across Greater Manchester, Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in society. For MSV our main priority has, and always will be, to deliver and build on the services we provide as a social values organisation. We embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people, we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.
Our Benefits
As well as a competitive salary, attractive pension, and holiday entitlement, there are many other reasons to work for MSV! Our colleagues are important to us, that’s why we offer a full programme of training, flexible working, and health & wellbeing support.
Some of the Health & Wellbeing benefits you can access when you join MSV include:
Our Culture
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