RESPECT
COMPASSION
GROWTH

Night Support Worker

Salary £12.00 Per Hour
Location Watford, Hertfordshire
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This is a Casual, Casual vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are hiring... Join One YMCA as a Casual Night Support Worker!

We are looking for dedicated individuals to support our mission of providing safe and secure accommodation for vulnerable individuals in Watford. These roles are responsible for providing timely, efficient and high-quality reception and night support/security. Through night shifts, you will act as the first point of contact for our residents and offer a first class, welcoming and professional service to our residents while also maintaining confidentiality. You will be responsible for the safety and security of the service and building at night.

Key Accountabilities:
• Be part of a responsive night reception service which provides a high-quality front of house service to residents, visitors and staff
• Actively engage with residents to maximise the benefits of their stay at the YMCA.
• Monitor the CCTV systems closely to promote a safe environment and recognise any risks or issues promptly
• Provide high quality customer service including answering telephone calls and dealing with resident queries/issues
• Ensure all policies followed with particular focus on ensuring the visitors policy is applied correctly
• Support and talk to residents who request help or may be experiencing distress
• Diffuse any situations that may arise between or in relation to residents, escalating where necessary to the on-call manager
• Ensure accurate and concise reports are written on any incidents or anti social behaviour
• Undertake record and note keeping and routine administrative tasks as required
• Receive and prepare relevant and comprehensive handovers to next shift

If you have a passion for helping others and enjoy working in a team-oriented environment, this is the perfect opportunity for you.

Apply today and make a difference in your community!


At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.


This is a  Casual role. 
Hours per week:  0
Working Pattern: Casual

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

  • Provision of over 700 units of accommodation for homeless people
  • Move on accommodation for individuals moving onto independent living
  • Housing and practical/emotional support for young asylum seekers
  • Community HUBs hosting a range of activities and meeting space hire
  • Childcare provision in Hertfordshire
  • Family support through a network of children’s and family centres covering Hertfordshire and Bedford
  • Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
  • Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
  • Domestic abuse perpetrator reform programmes across Bedfordshire
  • Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
  • A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.

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About Us

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.  

Our dedicated Housing teams provide safe, affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths, and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education, training, employment and volunteering, their future housing needs, and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability, independent living, promising futures, and connection to their communities. Currently, we provide housing services and supported living across 12 different districts in Hertfordshire, Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community, changing and saving their lives!  

One YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless, continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence, which is split into 5 distinct phases. 
 
We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. 

We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. 

These include: 

  • Community HUBs hosting a range of activities and meeting space hire 

  • Childcare provision in Hertfordshire 

  • Family support through a network of children’s and family centres covering Hertfordshire and Bedford 

  • Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children 

  • Independent sexual violence services across Bedfordshire, Luton and Hertfordshire 

  • Domestic abuse perpetrator reform programmes across Bedfordshire 

  • Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund

Our Values

We champion RESPECT so everyone can belong

We show COMPASSION so everyone can contribute

We inspire GROWTH so everyone can thrive

Current Benefits

  • Health Cash Plan

Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.

  • EAP & Doctorline

Confidential help and advice line (24 hours) on medical, legal, and domestic issues.

  • Rewards & Discounts

Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.

  • Birthday and Wellbeing day off

One day additional leave day for every year of service up to 5 days.

  • Leave & Support

Support for your child, IVF treatment, and through challenging times.

  • Career Pathway

Training & Development with a clear pathway for you to grow.

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Closing

in X days

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