DI Field Service Engineer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Purpose of the role
- Provide comprehensive maintenance and service for DI equipment on several multi-vendor systems.
- Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK.
- Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing.
- Provide professional and regular information to the customer on related service calls.
- Build good working relationships with customers and users of the equipment.
- Collaborate with customer service and management teams to maintain company’s high service quality standards.
- In addition, there will be occasional assistance needed, giving engineering support on other modalities.
- Maintaining an excellent company image.
Resources/Decision-making Authority
- Compliance with health and safety regulations, fire and environmental protection.
- Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
- No budget/sign off responsibilities
Key Accountabilities
- Troubleshoot, analyze and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently.
- Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule.
- Support customers, Develop good customer contacts and communication.
- Prioritize multiple demands as required.
- Ensure contractual Key Performance Indicators (KPIs) are met.
- General duties to ensure operational delivery and patient safety.
- Maintain accurate records.
- Maintain essential stock.
- Attend training courses as required attaining the required grades.
Performance Indicators
- Ability to work in a hospital environment and team members.
- Resolution of fault and technical problems.
- Timeliness and accuracy of planned maintenance.
- Timeliness and accuracy of reporting data into D365.
- Achievement of agreed personal and team objectives.
- External & Internal feedback.
Capability profile
Qualifications
| HNC/D Electronics or equivalent | Essential |
| Degree (Hons) in Electronics or equivalent | Desirable |
| Formal training technical training with a relevant manufacturer. | Essential |
Skills
| Customer and quality focus | Essential |
| Interpersonal | Essential |
| Good oral and written communication | Essential |
| Computer skills, Microsoft Office, networking. | Essential |
| An understanding of Risk Management generally, and the impact on medical device support | Desirable |
| Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues. | Essential |
| Broad range of engineering skills. | Essential |
| Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company. | Essential |
| A keen interest in efficiency and innovative techniques to develop more effective working practices. | Desirable |
| Mechanical workshop skills. | Desirable |
| Working alone and as part of a dynamic team. | Essential |
| Willing to work across modalities/OEMs. | Essential |
Experience
| Experienced in the repair, calibration of DI equipment. | Essential |
| At least 3 years’ experience in healthcare environment. | Essential |
| Familiarity with appropriate national and local regulatory standards. | Essential |
| Has worked in clinical areas and involving patient communication. | Essential |
| Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates. | Essential |
Languages
| English | Essential |
Other
| Ergéa Quality Assurance and Environmental and Health & Safety |
| Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies. |
| DBS - Disclosure & Barring Service disclosure (formally Criminal Records Bureau disclosure) |
| A DBS Enhanced Disclosure is required for all applicants. The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report. |
The Company
Ergéa is the leading service provider of equipment solutions to the NHS and private hospital groups in the UK.
Our vendor independent solutions are best in class, ensuring our customers and partners have access to modern medical equipment and technology on a fully managed and funded basis.
Our long-term partnerships span critical clinical areas such as radiology, radiotherapy, cardiology, endoscopy and biomedical services. This wide range of service, places Ergéa as the market leading provider of Managed Equipment Services (MES) in the UK as well as the leading independent maintenance provider, focused on providing quality services to support excellent patient care.
Drawing upon over two decades of operational experience, our team bring a wealth of expertise and a deep understanding of the challenges facing our clients in the UK and Ireland.
The Benefits
The Benefits
Private Healthcare
Employees Assistance Programme
Salary sacrifice pension
Electric car scheme
Cycle to work scheme
Great working environment
Our Values
Care
Collaboration
Curiosity
Caution
For more information regarding our Values & Commitments, please click here.
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