Support and Services Manager

A little bit about us

Ascent Flight Training is an established, fast growing aerospace and training company which operates across the UK, delivering flying training services to the UK Government and UK industry partners.

We want to attract and work with innovative, adaptable, and proactive people to help us achieve Our passion for training, helping our customers to realise their potential and deliver their Mission..

We offer the opportunity to work in a flexible, dynamic, and diverse environment within our Training Support Hub and on our operations sites.

You will bring expertise and fresh ideas to an environment where your contribution is really valued.

At Ascent, our values are rooted in respect – for our employees, our partners and our customer. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunities for all. We pride ourselves on being a Disability Confident Committed Employer. We actively practice inclusivity for all people with disabilities where we provide work place opportunities and experiences. As a supportive employer we endeavour to accommodate all disabilities and will always work with our employees to make provisions for their disability needs.

We encourage all people with disabilities to apply for relevant skilled job roles within the business. As an inclusive company we welcome all disability applications which will be processed fairly, in line with our recruitment policy. At Ascent, we also provide work place schemes for all students including those with disabilities, this includes Apprenticeships, Work Experience and Job Shadowing for a day. Ascent will continue to work towards maintaining our commitment to those with disabilities

A day in the life of an Ascent New Support & Services Manager (Shawbury)

As Support & Services Manager you will be part of a diverse Support & Services function, embedded into one of our operational sites. In this unique role, you will have the opportunity as an independent team member to work closely with our customer, supply chain, and operational delivery team and make a significant impact to our business and services.

Within the site, you will build strong relationships built upon trust with our key stakeholders to ensure:

• Safety of our combined operations;
• Operational risk is effectively understood, managed, and mitigated;
• Effective collaborative working to drive an enterprise safety and performance culture; and
• Clear communication of successes, issues, risks, and opportunities based on objective facts.  

Joining the organisation at an exciting time, you will oversee maintenance activity, airworthiness, safety and capability enhancement programmes on both H135 and H145 Airbus Helicopters employed in the delivery of flying training for Military Helicopter Pilots. You will also:

• Act as the technical focal point for the Programmes team; and
• Support collaborative working to support on time, on budget, and to specification delivery of the helicopter modification programmes.

More broadly, working as part of the Support & Services team, you will:

• Support the wider team with the sharing of best practice across sites;
• Contribute to continuous improvement programmes to enhance the standardisation and effectiveness of our Safety Management and Quality Management Systems; and
• Provide independent safety and technical support to our on-site operational teams.

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What will make you successful?

You will already have a strong background in aircraft Maintenance Repair and Overhaul or Continuing Airworthiness Management within a management or leadership roles and should have a detailed understanding and practical experience of Air Safety Management.

You will thrive in an environment where building trust and strong relationships is critical to obtaining transparency and an enterprise just and fair safety and performance culture. As well as being effective operating within a team, you will be comfortable working autonomously and retaining an independent perspective. You will have strong communication skills and the ICT literacy to develop clear and concise factual reports that can inform effective decision making.

And you will also:

• Have experience of undertaking robust safety risk assessments, underpinned by data;
• A thorough understanding of civil and military aviation, knowledge of CAP 562 Lft B-40 advantageous; and
• Have accomplished planning skills and the ability to support collaborative plans in a complex environment.

What can we offer you in return?

• Competitive salary
• Equivalent to 25 days annual leave plus bank holidays (Extra days with length of service)
• Private AXA health care for you and your family 
• Pension plan (Up to 6% matched)
• Life Assurance (Up to 3 times your annual salary)
• Flexible benefits (Buying and selling of holiday, BUPA dental, cycle2work scheme, retail discounts)
• Enhanced maternity and paternity leave and pay
• Enhanced company sick pay which increases with length of service
• Employee Assistance Programme (24/7 free and confidential legal and wellbeing advice)
• Annual reviews of your salary and individual learning and development plan
• Mental Health Support and subscription to the Unmind platform for you and a plus one
• Free eye tests for DSE users and money towards any subsequent corrective glasses.