Neighbourhood Manager

Salary £48,825 per annum plus Essential Car User Allowance

Location Manchester, Greater Manchester

The vacancy

Contract Type: Permanent

Hours: 35 hours per week / Monday to Friday (agile working arrangements in place)

Closing date: 26th November 2024

Interview date: 3rd and 4th December 2024

Interview location: Soapworks, Salford Quays, Manchester

Are you an experienced Housing/Neighbourhood professional with a passion for making a difference in our communities? Do you want to make a real difference to peoples lives?

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This role will help us to do this by providing effective tenancy and neighbourhoods services within the communities we serve. You will help customers achieve and maintain a successful tenancy by providing a home that’s right for them and offering tailored support if and when needed.

In this role, you will be responsible for

Managing the operational day to day running of the Neighbourhoods Team, ensuring our customer service standards are met
Developing, delivering, and monitoring a customer focused and consistent approach to the delivery of Tenancy Management, and neighbourhood management across the locality areas.
Promoting collaborative working and agile working practices to ensure all areas of the service are considered and supported as needed.
Using system thinking, customer journey mapping and other relevant methods to own your service area and improve the systems and processes to be more efficient and improve the customer experience.
Ensuring excellent case management and joint working is delivered by the team across IVH and external partnerships.
Attending tenants and residents’ association meetings, arranging and facilitating focus groups and open meetings with residents as required.
Ensuring compliance with the Housing Acts, ASB, Crime and Policing Act and Health & Safety legislation and all related statutory guidance.

We need people who have

Experience of working in a similar role dealing with Tenancy Management
Previously dealt with challenging situations and complex lifestyles
Knowledge of Tenancy Management and Lettings processes in Social Housing
The ability to develop positive and successful working relationships with other agencies and partnerships internal and external customers;
Excellent communication and interpersonal skills;
Strong problem solving and decision making skills
An exceptionally high standard of customer care and service
The ability to make a difference with aspirations to make positive impacts on people’s lives and celebrate success.
Good written, verbal, numeracy, telephone manners and IT skills (including Microsoft Office 365 )
Willingness to work towards a CIH level 4 qualification

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

#NeighbourhoodJobs #CommunityDevelopmentJobs #HousingJobs #Recruiting #ManchesterJobs

The company

Irwell Valley Homes is a housing association providing affordable homes and services to over 16,000 people across Greater Manchester and employing over 280 colleagues.

We are a charitable, registered provider of social housing and offer homes mainly for social rent, with a small number for affordable rent, market rent and shared ownership. We also provide homes with support for people with dementia, mental health issues, learning and physical disabilities, those who have been made homeless and people affected by domestic abuse.

As well as providing homes, we deliver services and support to customers and work in partnership with specialist organisations to help them sustain their tenancies and get on in life. And we engage with customers to shape services and review our effectiveness.

How we work

Accreditations

Good Employment Charter

Disability
Confident

Armed Forces Covenant

Living Wage Employer

Houseproud

Documents