Salary 27000
Location Royal Scot House, 99 Station Road, Didcot, OX117NN
{Mergefield Value}
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Published

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Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Job Role

This is a full-time vacancy providing comprehensive administrative support to the estates and office services team within our Property Services Directorate. Our Estates & Office Services team are responsible for managing estate services across Soha’s stock, and as Estates Assistant you will be one of the first points of contact for all Estate based queries, providing an efficient and professional service to Soha’s residents, contractors, and other stakeholders.

Key Duties

  • To respond to a wide range of estate-based enquiries including grounds maintenance, cleaning, window cleaning, tree maintenance and block repairs from residents, contractors and members of the public within agreed timescales.  
  • To respond to non-formal complaints made about estate services and liaise with residents and contractors.
  • To request quotes, raise contractor orders and process invoices.
  • To assist in monitoring Soha’s estate maintenance contractors’ performance and address compliance with standards set. 
  • To take minutes at meetings, produce letters and mail merges and filing using our computerised office systems.
  • To carry out estate-based inspections and record the findings.
  • To escalate any issues affecting the estates service to the Estates Services Manager.
  • To project manage Soha’s Green Champions, to include recording their inspections, issuing vouchers, and keeping them updated on actions taken.
  • To assist with Estate Improvement applications, requesting quotations and keeping applicants informed of progress.
  • To assist with scheduling in work for the Estates Operatives, raising repairs and liaising with colleagues to resolve issues highlighted from their visits and inspections.
  • To provide Office Services cover at our Head Office as and when required.
  • To occasionally assist customer services by answering phone calls and dealing with tenant queries including raising repair orders to contractors.

What you will need

  • Minimum GCSE, 'O' level or equivalent in English and Maths
  • Good IT skills including as Microsoft Word, Excel and Outlook.  
  • Good organisational and administrative skills
  • Good communication skills 
  • Ability to use initiative and work with limited supervision
  • Ability to remain polite and courteous 
  • A methodical and logical approach to work
  • Ability to work as part of a team
  • This role may involve visits to site, therefore a full driving licence is desired & mileage is paid

The Company

Soha Housing is a successful, award winning, community-based mutualised housing association working in and around Oxfordshire and neighbouring counties. Our team help to provide homes and services for affordable rent and properties for shared ownership. 

With exciting changes in the way we’re working, we are now expanding our team. If you are interested in joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities, where everyone can find a home, then we’d like to hear from you.

Benefit 1

Benefit 2

Benefit 3

Benefit 4

  • Residents First

We put people at the heart of our decisions, which are made with humanity.

  • Constantly Learning

We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience.

  • One Team

We take ownership of our work and lead from the front.

  • Kindness in Truth

We strive for honesty, clarity, and kindness in all our relationships and we treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential.

  • Fewer Better Rules

We operate with fewer, better rules as we value simplicity, expecting everyone to solve problems, exercise good judgement and take responsibility.

Holiday

You’ll receive 28 days a year + bank holidays (pro rata for part-time) increasing to 30 days in your 3rd year of employment.

Pension

You will receive a 10% employer contribution to a defined contribution pension scheme and life cover of 3 times your pensionable salary.

Flexible Benefits

You’ll receive a flex-pot of £700 per year, either as a cash payment or towards benefits of your choice such as, a range of healthcare benefits or additional annual leave.

Family

You’ll receive enhanced maternity leave providing an additional 12 weeks at half pay, paternity leave providing 8 weeks leave at full pay, fully paid Carers Leave up to 5 days per year and we also offer shared parental leave and adoption leave.

Learning

You will have access to professional development programmes and Soha’s Learning Communities, providing opportunities to connect with colleagues, learn and develop your career with Soha.

Agile Working

You can choose to work wherever is best suited to the task, that could mean working from home, at the office or on site. And we will ensure you are fully equipped to enable real flexibility.
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