Customer Experience Committee Member (RHP customers only)
The Vacancy
Our aspiration and ambition is to deliver excellent customer experience, providing outstanding customer service and support. To achieve this, we recognise it is essential to engage and listen to the people who live in our homes, to make sure that we can deliver services tailored to the needs of customers and communities.
The Customer Experience Committee is a new committee of the RHP Board, which is an evolution of customer groups we’ve had in place previously. It will add value by providing lived experience and expertise directly from customers. This will allow customers to have a voice and influence the way that we do things in the heart of our governance.
We are looking for people who represent the diverse communities we serve and who are passionate about the housing sector. Committee members will bring a customer perspective from lived experience or insight into your community.
Previous experience of working on a group or committee, volunteering or reviewing performance in any organisation would be helpful, however, it is not essential as we really want people who have experience of social housing and are willing to play a part in improving it.
If that’s you, we would be keen to hear from you!
The Company
Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.
Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer 2024 and holding Investors in People Platinum status. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.
Connected through difference
We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
Values We Live By
We Know Our Stuff
We build trust and confidence by being experts in what we do. Our knowledge and skills enable us to get the most important stuff right – providing an excellent service and keeping our customers, our homes and each other safe. We embrace change and recognise when we need to adapt, learn and develop new skills.
We Make It Happen
We show accountability, energy and passion for finding speedy resolutions and people will trust that we’ll do what we say we will. We’ll use collaboration and creativity to work together to find better ways of doing things. We don’t stand on the side-lines and get involved in a way that’s meaningful for us. We find joy in what we do and will have fun along the way.
We Care
We care about providing an amazing service to our customers and each other. We treat people as individuals and show empathy by putting ourselves in their shoes. We really listen, being present for both customers and colleagues – making them feel in safe hands. We care about what happens today and tomorrow for our people, communities, homes and the planet.
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