Income Officer (North)
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Income Officer (North)
Location – Homebased, with able to efficiently travel across the East Midlands to meet and respond to the needs of the business (Designated Office – Memorial House)
Hours – 35 hours per week, 8am – 6pm (usually one 6pm finish per week)
Salary – £26,524 - £29,471 per annum (RFJ 5)
The role
As an Income Officer you will support the delivery of the income management service, which aims to maximise the amount of rent collected and minimise financial hardship within our communities.
Key responsibilities for the role include:
- Delivering a high level of income collection performance for your allocated patch.
- Working in partnership to enable customers to access financial and tenancy support.
- Establishing and maintaining strong, effective relationships with emh colleagues and external partners.
- Legal escalating possession claims when appropriate, in line with procedure.
The ideal candidate
Customer service is key in this role, and we'd love to hear from you if you:
- Have excellent customer service skills
- Adapt positively to change
- Enjoy problem solving and finding solutions to help others
*Currently the department is open 8am – 6pm. There may be the possibility of opening until 8pm in the future.
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our package for this role includes:
- 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home, where the business need allows.
Qualifications
Educated to GCSE level 4 – 9 standard or equivalent in English and Maths
Excellent IT skills and competent in using a range of Microsoft applications
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”
About us
emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.
We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.
But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.
We do this by:
- Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
- Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.
Working with us
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