This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Customer Service Advisor Pudsey
Ready to make a difference in a customer service role? Join our award-winning team in Pudsey!
Join our supportive, friendly environment with great benefits and real career growth as a Customer Sales Representative in the Pudsey team, where you’ll help customers find solutions that help them get back on track in challenging circumstances —always with empathy and understanding.
Who are we looking for?
We’re looking for empathetic, professional communicators who thrive on helping others. If you have contact centre experience, that’s a bonus—but if not, we’ll provide all the training you need. Importantly though, you’ll be a team player who is tech-savvy, goal-oriented, and genuinely passionate about delivering great customer service.
What’s in it for you?
Start date: 31st March 2025
£24,336 salary
Earn up to 25% of your monthly salary – that’s £507!
33 days holiday (rising to 36 with service)
Amazing perks including healthcare, gym discounts, referral bonuses, pension plan, flexi points for high street retailers, free parking, free breakfast bar, and plenty of rewards & recognition!
Ready to join an award-winning market leader that champions honesty, empathy, and transparency? We’re excited to hear from you!
All offers of employment will be subject to satisfactory background checks, including but not limited to; employment references, a DBS (basic) and a credit file search.
The Company
At Lantern, we’re a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers.
Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Vacancy Privacy Statement
The following explains how we Lantern Debt Recovery Services Limited and Sonex 3 Ltd (Lantern) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (UK GDPR) Lantern is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the UK GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our UK GDPR lawful basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
If you apply for a role and are successful, Lantern will generally retain your personal data for 7 years from the date of termination of your employment.
If you have applied for a role with Lantern, but have not been successful, your personal information will be retained by Lantern for 12 months after the vacancy has closed. After this period, it will be deleted
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive. The reason for the decline will be made available to you in your candidate account and you can ask for a review by contacting the DPO.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object we may process your personal data without your knowledge where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal review procedure by contacting our DPO. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Lantern can exercise the right to update this policy as and when required.
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